Phone Todd - Cell Phone & Computer Repair

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OPEN NOW - Closes at 6:00pm

I have recently been doing business with your west side store location. To be completely honest I am absolutely shocked with the experience I had. To make a long story short, I originally brought in my iPad Air March 16th to replace the digitizer screen. A week and a half later I paid the full amount, $130 for the repair, and got to my car and noticed the home button was sticking almost every other push, and the rim around my iPad was damaged all over from using metal tools to pry the screen off with. I brought the iPad back into the store, explained the issues, and the clerk proceeded to tell me they would fix the problem. A week later, I picked up the iPad again and brought it home to check the repair job again and start using it. Sure enough the digitizer screen wasn't installed correctly and the "ghostly touch" would randomly happen. The problem was so bad I couldn't even use the device. The next day I returned the iPad to the store for a 3rd time and requested to speak with the manager about the situation. Right off the bat he didn't treat me with respect. I asked to get this fixed asap because I am a college student and have already been 3 weeks without the iPad which I use everyday. He said to drive to the Henderson store myself if I wanted it done in a hurry. Also, I discussed a possible discount with him because of the hassle I have been going through and he pretty much laughed in my face. Once again the process took a week to replace the screen. I finally received the iPad back and wanted to talk with the manager again about how bad of an experience I had with the whole procedure. of course, he wasn't in the office the day I came in so I received the owners contact info because obviously the manager wasn't concerned with proper customer service.Then, I brought the iPad back home again, and sure enough there was even more damage around the screen and 4 pieces of dust were left under the screen that are very visible. This is absolutely ridiculous. I brought in my iPad to have a professional service provided and this has definately been the opposite. Also, the owner didn't ever respond or get back to me regarding the whole situation. I can assure you I will never return to your business again, along with my friends and family. My work order number is (#6394).

Was in the middle of a paper for school computer kept freezing up. Dropped it off had it back day for $60. #reallyhelpful