Craddock Finishing Corp
1400 W Illinois St, Evansville, IN 47710
Reviews
04/07/2011
Provided by YP.comAfter an excellent beginning with Craddock Finishing, the items painted by them for our first purchase order were terrible, not living up to the samples provided by the company. They made it right by adjusting the price and we continued to do business with them. It quickly deteriorated, as the quality of work was substandard, they became insulting and the work deteriorated further. We finally requested our product back, paid full price for their inadequate paint job, and even lost some of our raw product to "unknown" sources (we think they just kept them for themselves, as too many pieces were missing). Even their billing dept. made mistakes on the invoices, which had to be individually reviewed and edited. Poor quality of finishing, terrible customer service, no reason to do business with them under any conditions. Find another company.
I am sorry you feel this way. I personally communicated with several people within your company and I find it hard to believe anyone here insulted you or your colleagues. We paint between 1 - 1.5 million parts annually and took great care in protecting your parts. Upon comparing counts, both of our figures were off and if my records are correct, there were less than 20 parts in question. I assure you we did not keep any product "for ourselves". I personally reviewed all samples returned and it was apparent that we could not provide the finish you desired at the price quoted. We have been in business since 1934 and I have never received customer feedback such as this. I hope you find/found a supplier that fit your needs. It is very obvious you were very unhappy with our service and, for that, again, I apologize.
More Business Info
- Hours
- Regular Hours
- Extra Phones
Fax: 812-429-1370
TollFree: 800-489-1365
- Payment method
- check
- Neighborhood
- Evansville West Side
- Accreditation
ISO 9001:2008
- AKA
Craddock Furniture Corp
Craddock Finishing Corporation
- Other Link
- Categories
- Coatings-Protective, Metal Finishers, Painting Contractors, Protective Coating Applicators