Chancellor Motor Sales

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Not a fan. I worked mainly with Jesse then Lori (bless her) have a few issues but will start with the car itself.

I got a car from here in October for my mom and after a day or two, it seemed like one thing or another was wrong with it, causing a lot of smoke. I kept taking it back to get fixed and it was always something or another they were working on. I would be told its fixed, get the car and the next time I turn it on, smoke. Again. This happened several times. The second to the last time, I got the car back with no oil in it, thank goodness the light came on and I checked the oil when I got gas since they always returned it to me on empty, even when I take it to them with 1/2-a full tank.Then I was told another person would work on my car since he was the new mechanic. Okay. Fine. I can wait but at this point I'm getting frustrated. Overall, it was 3 months AFTER I started making payments before I finally got my car. (I had asked the bank if I could just forget it a few times before since still haven't received the car but no luck. I would be out of all the money I already paid since under a contract so I figured I'd just wait and be stuck. Joy.)



Next, the license plate. I was fine getting the little paper they put on the window thats good for 60 days while they sent off for the license plate. I was told they'd take everything & I'd have the plate within a week or so. After a month of asking, I was told that the place they bought the car from hasn't sent the correct paperwork to their side yet. They were authorized to sell it but not take car of the paperwork so had to still wait. Didn't make any sense to me but whatever. I figured I'd wait since I didn't really have the car anyway. So, the 60 days came up and lucky since I was bringing the car back in for repairs anyway, asked again about the plate. I told Jesse and he said the tag is good for 90 days. Um no, the paper says 60. He offeredto give me ANOTHER TEMP tag and I just said no. The car is staying at the lot under the plates get on it, I'm not getting pulled over and dealing with that hassle. Eventually, got the tags. Joy.



Now to the registration. After finally having the registration in, my name was misspelled. Great. I asked if it's something I could just fix (since I knew it may take awhile for them to) and was told only they can (I believe Fernando) but he'd do it right away and we'd get the correct paperwork in the mail within a week or two. I'm still waiting. It's March and I bought the thing in October. 5 months to get paperwork? Really? Annoying to say the least. Anytime I ask for an update or to speak to someone, the correct people aren't there but will get the message and call me. Never happens. I don't think it helped that during all this time, I guess the company came under a new owner and was changed to "N Style Auto", which started issues with the bank. When I called to ask, I was told my loan was cancelled. Umm, what? I went to Chancellor livid and the very first question everyone asked, "Did you make your payment?" What the heck? Yes, I have a confirmation and everything. Turns out, when the name changed, it flagged my loan and no longer recognized the business under Chancellor as legit anymore. (& I'd be out of the payments since I was technically under contract at the time." Thankfully, Jesse called them and straightened it out and we were good to go.



Also, thank goodness for Lori. Anytime I talked to her, she made sure things were done so I'm very greatful for her since everyone else seemed to just give me the run around & excuses.



I'm not sure if it's just my experience and I'm super unlucky. I really didn't like that when I first got the paperwork for the car, there's no grace period to test it. You can pay $750 to test it for a day r two and bring it back in case it doesn't work (On top of the $1000 deposit I made). Be very careful before coming here.

I stopped in here after hitting 3 local car lots in Escondido. Ended up talking to a guy named Chuck, who ended up being the business manager. I told him what I needed (a safe reliable car with good gas mileage) and after walking the lot, we settled on a used Honda Civic. I never felt harassed or pushed to make the buy, and we did everything at my speed. Next time I will start here, and probably save myself a lot of time.