Ashley HomeStore

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OPEN NOW - Closes at 9:00pm

The Easton MD Ashley Furniture is the worse Furniture store in existence. I placed an order that took 6 to 8 weeks to arrive. Of course the sofa was defective. It was bent. The warehouse had the nerve to offer me $50.00 to keep the defected sofa. I declined and it took another 6-8 weeks to receive the sofa I ordered without defects. I received the sofa on November 25, 2017 after paying for it in the summertime. The manager Josh attempted to help but a new manager started and stated hopes I never come back to Ashley Furniture again. I don't like the furniture much either. The manager was rude and offensive. He threatened to call the police to have me thrown out of the store because I came in to collect the $100.00 I was still owed by Ashley. I told him to call the police if he wished because I am not leaving until my money was credited back to my account. The store called corporate to remove mistakes they made on my records while I was standing there. The lady said she did not want to get in trouble for any errors. PLEASE, PLease stay away from Ashley Furniture in Easton MD. You will regret the purchase.

Outstanding customer service. We recently bought a dinning room set at the Easton store. Two minor issues with the chairs, instantly corrected with replacements by Josh, the manager of the store. Good quality for a good price.

WARNING.STAY AWAY FROM ASHLEY FURNITURE HOMESTORE IN EASTON MD AND REGENCY FURNITURE. REGANCY FURNITURE OWNES EASTON MD ASHLEY FURNITURE HOMESTORE AS WELL AS @ 7 OTHER ASHLEY FURNITURE HOMESTORES HERE IN MD SO DO YOUR H.W. THERE IS A CLASS ACTION LAWSUIT AND A COMPLAINT BOARD AS WELL. ASHLEY FURNITURE HOMESTORE AND REGANCY FALSELY ADVERTISE THE VALUE,SATISFACTION,AND CUSTOMER SERVICE THAT IS 0%. I HAD FINANCED FURNITURE FOR MY CHILD THAT THEY DELIVERED DEFECTED W SCRATCHES,CRACKS,BROKEN PIECES,MARKER LINES,MARKER COVERUPS THAT THEY USED TO TOUCH UP CHIP MARKS, DECOLORATION,GLUE FINGER SMEARS THAT WERE DRIED UP. WAS CALLED THE NIGHT BEFORE AND WAS TOLD MY DAUGHTER'S BED HAD BEEN DAMAGED BUT ON DELIVERY, WAS TOLD IT WAS REALLY OUT OF STOCK. NOBODY CALLED TO RECTIFY ANYTHING. TOOK A MONTH OF ME CALLING 3x DAILY FOR THEM TO SEND OUT A TECHNICIAN TO FIX "NEW FURNITURE" THAT HE COULDN'T FIX BECAUSE HE STATED HE DID NOT HAVE THE TOOLS OR TIME. TOOK OVER A MONTH FOR THEM TO DELIVER BED, ON DELIVERY FOR THE BED THAT I HAD TO TAKE OFF WORK FROM, WAS ALL BROKEN APART AND CRACKED THAT THEY COULD NOT EVEN TAKE IT OUT THE BOX. FILED A COMPLAINT WITH BETTER BUISNESS BUREAU AND THE HEADQUARTERS WHICH RESULTED TO ACTUALLY RECEIVING A CALL FROM A MAN IN A DIFFERENT DEPARTMENT OF REGANCY STATING THEY WOULD SEND OUT ALL NEW FURNITURE. ALSO ,THEY DO NOT HAVE ANYONE INSPECTING THE FURNITURE BEFORE DELIVERY SO I MADE REGANCY PROMISE ME THEY WOULD INSPECT THE FURNITURE BEFORE THEY DELIVERED IT. STATED THEY WOULD. 2WEEKS LATER, THEY REMOVED MY DAUGHTER'S DEFECTIVE FURNITURE OUT HER ROOM FOR THE "NEW" PIECES THAT WERE NOT INSPECTED AND THAT WAS ALSO DAMAGED AS WELL. THEIR IS NO CUSTOMER SERVICE. THEY GET OVER ON SO MANY PEOPLE. NOBODY AT REGANCY WILL TAKE YOUR CALL OR CALL YOU BACK. U HAVE TO HARASS THEM DAILY TO GET ANY COMMUNICATION . NOW THEY CANCELLED ME BECAUSE THEY "CLAIM" THEY CAN'T GAURENTEE ME NEW CONDITION FURNITURE. ME AND MY DAUGHTER HAVE HAD TO SUFFER OVER THE HOLIDAYS AND 4 MONTHS OF SHARING MY BEDROOM AND BED. THEY EXPECT YOU TO PAY FULL PRICE FOR DEFECTIVE FURNITURE OR THE HELL W YOU. IF YOU DON'T WANT THIS TO HAPPEN, I SUGGEST YOU DO YOUR RESEARCH 1ST ,READ THE REVIEWS OF THE NUMEROUS OTHER UPSET CUSTOMERS THAT WERE SCAMMED AS WELL AND GO ELS WHERE.