McDuffie Dentistry

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I had a great experience! Hard to say when coming from a dental office but Dr McDuffie was awesome!!! She was gentle and patient with me and I am truly dental phobic. Not to mention the staff pitched in to try and keep me comforted by offering music and blanket and even a neck pillow. It is not the cheapest dental office but I am a firm believer that you get what you pay for and I was looking for the best, not the cheapest. I have been back twice already and in my experienced older age, I believe that dental office is the best!!!

DO NOT GO HERE!!! I REPEAT -- STAY AWAY!! I, like may others, was attracted to McDuffie dentistry through their charming commercials and put together website, but it turned out to be my biggest nightmare. First of all, their advertised services for sedation are not full service. I was referred out for a wisdom teeth extraction -- so don't start here if that's what you're going for. They also referred me out for orthodontics, so it's unclear if they actually offer that service too.



When I first walked in the office, my first thought was "This wasn't exactly what I was expecting." The commercials and website definitely made it seem more glamorous. But this was the least of my problems, and I of course decided to give it a shot.



Before I continue with the horror story, I would like to point out that the only good thing about my experience was Dr. Subherwal, who was very professional and interesting. It's unfortunate that she works at this establishment because everything else is a mess.



After my first consultation (which costs money) I was told that I needed extensive work on all of my teeth (I'm 22 years old). Even assuming that all the work was legitimate, it got worse. I was quote a price of ~$100 for my first round of work. "Okay," I thought, "no problem." My second round of work was ~$300 and included a crown. Again, I thought "no problem." I paid the dentist office the quoted amount and went on my way.



After this, I started getting calls and emails from Marlin -- the ONE person hired to work SPECIFICALLY on insurance. I would like to stress this again -- HIS ONLY JOB IS TO CHECK PEOPLE'S INSURANCE. He told me that when I was referred out to get my wisdom teeth extracted, my insurance maxed out. In other words, he was lazy and did not re-check my insurance EITHER TIME since my first consultation. When your only job is to check people's insurance, I think the expected thing for you to do is to pick up the phone and call the insurance company before you do extensive work on other people's teeth. He told me that because of this error, I now owed the office $1,600, and the claims were still coming in because there were others that were going to get rejected.



As a law student, I don't just have $1,600 + to pay without notice. Who does in this economy anyways? Needless to say I was upset. Especially because it was October-November and all I had to do was wait a few months before my insurance renewed. I ended up paying $500 then, and then agreed to pay the rest of the balance at a later date.



This morning, I was contacted by a very rude staff member who told me that they had "repeatedly" tried to contact me about my outstanding balance and that my information was going to be sent to a collection agency. This was the first I had heard from them since my $500 payment, and they clearly had my phone number since they were calling me on it. They also sent me a RUDE email saying the same details. I ended up paying the charge over the phone (what other choice did I have -- I checked the contracts they made me sign, they have completely protected themselves from their own major errors).



REASONS NOT TO GO TO THIS DENTIST:

1) It's not as glamorous as their website and commercials make it out to be

2) They definitely do not offer all of the services on their website

3) They will tell you you need extensive dental work

4) The price they make you pay in the office will probably not be the price that you end up having to pay

5) You cannot trust the insurance agent, who clearly isn't doing his job

6) You will be contacted by rude staff saying that you're information is going to be sent to a collection agency



Again -- pick somewhere else. Even if this was just my individual experience it's not worth the risk when there are so many better dentist offices in Durham-Chapel Hiil.

Mcduffie's office was clean I will admit this. I went for a check up and was told by the end of it that I needed 4 crowns, had an array of cavities, and needed work pronto.

I went to another dentist for a second opinion and was told I have 2 cavities and need 1 root canal. After I left Mcduffies office, ity wasn't even a week before I started getting harassed by phone calls. I went to Europe for 6 months and left my phone behind. By the time I came back and checked my voicemail I had two personal messages and had 7 voicemails from their office. A few were threatening, stated that I really needed to come in immediately otherwise I would be at high risk for cancer my teeth would decay, and stated it would be the smart thing to do. When I received the next call which wasn't even a week later. I told them to stop harassing me otherwise I would press charges. Now today I received an email from them. They are the most money hungry practice that I have ever come into contact with. I would strongly discourage anyone from going there.