Payne Jewelry

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Shortly, absolute ignorant personnel, the rudest customer service and no manners whatsoever.
I wanted a watch. Paynes Jewelry in Duncan, OK, were the only ones possibly having it in stock. I checked their opinion and reviews about them first.
It didn’t look good.
I sent an e-mail enquiry, no reply for a few days. I rang them. I say I want to find out about physical stock availability as it doesn’t specify on the website, and by every single product there is a note to contact them via e-mail or phone. The woman who answered didn’t sound competent. I said I’m ringing form Ireland. All of the sudden a man took over the phone; before I even finished the sentence, he snapped back in the rudest tone ever: ‘’We don’t do phone stuff’’ and hung up on me.
I was stunned. I ring them again.
The man answered. He interrupts again with the same motto: ’’We don’t do phone stuff’’. I try to explain that THEY encourage contact on their website and I just want actual stock confirmation as I can purchase it on-line. Again, he didn’t let me finish: ‘’No website or phone!’’ and hung up again.

Their website: ‘’Payne Jewelry started in 1910 by Mike Payne, began as a jewelry store. Now we are still locally owned and continuing to provide quality jewelry and services to Duncan and surrounding areas. We're proud of Duncan’’
Having that in mind and looking at the pictures of the store you think: WOW! So impressive’’.
You’d assume that for over a century they would have mastered customer service.
The 1910 indeed stands out – in the approach which is as from a century ago and after 30seconds with them you regret every single second of your attention paid to them. Complete waste of time and the worst experience ever. And I mean: EVER!
I wonder what they are proud of, as all I observed about Paynes Jewelry in Duncan, OK, is a shame, a total disgrace.
And there is a growing number of their customers to confirm it.
Keep it up guys and soon you’ll become a ‘’surrounding area’’ of the global market.

I dropped a pearl bracelet off for repair several weeks ago. The clasp was broken and was told that they were going to look for a piece for the clasp, and that they would call me within the week. A week two weeks went by, and I hadn't heard anything so I stopped in to check on it. I was asked "when the latest I could have it by?" (translation: this isn't very important and we're going to put it on the back burner). The bracelet is very sentimental to me. I wore this bracelet on my wedding day, and plan to wear it again for my nursing school graduation. Payne Jewelry treated it like an old forgotten book on the shelf. It was only today when I went to get it back that I was talked to about the status of my bracelet. Needless to say I could have had it fixed by now if they had updated me about not being able to find the part, and now I'm left scrambling to find someone to fix it in time since it sat for three weeks. It's amazing what a simple phone call can do to keep a customer happy.

Wonderful customer service! Beautiful handcrafted, custom jewelry! !!