Superior Electronics

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Please whatever you do don't use Superior Electronics for anything... The service manager (Dan Manning) was/is a complete ^%$#! The tech was sent by Sharp to repair my TV, but the repair didn't fix the issue, so I paid the $120+ , but still have a broken TV. I waited around all day yesterday as he made the appointment weeks ago, but he never showed or called. Spoke to the service manager this morning and he was one of the most unprofessional people I've ever had to displeasure deal with. Lawsuit to follow. Good Luck!

Don't waste your time. I had service scheduled for my refrigerator. The tech called in the morning and said he'd be here between 2-4 pm. Never showed up and never called. This seems to be typical of this company.

Manager very unprofessional. Will never recommend or use again and advise our to do the same. Lies to customers and doesn't offer to help solve any issues.

Lowes extended warranty assigned the Superior Electronics to service my Samsung washing machine. The technician showed up an hour late and pushed on and off button couple times and stated that the electronic control board needs replaced. He said it will take 3 days for the part. Called 3 days later for an update…no call back, 6 days, no call back. Finally the owner, Frank answered and stated that he had just placed my order today, and it will take 9 days to receive it and then we can schedule the service to replace it. When I asked why he waited so long to place this order he shouted “ask me again and I will cancel this service!”, “say one more word and I will cancel this service!” I hang up and called Lowes to immediately assign another service. Frank then followed up with another harassing & rude phone call. I probably should have called the police. DO NOT WASTE TIME DEALING WITH THIS UNPROFESSIONAL COMPANY. WHEN YOU HEAR “SUPPERIOR ELECTRONICS” IMMEDIATELY REQUEST SOMEONE ELSE!

I have never had a worse experience with a company before. After having to schedule 4 different service calls due to them not showing up, or cancelling me at the last minute, I've been waiting 6 weeks for my washing machine to be fixed. I tried to express my discontent with the owner, Dan, who told me it wasn't his problem and hung up on me. Extremely rude staff every time I have called and completely inept.

WORST CUSTOMER SERVICE EXPERIENCE EVER!!! I had a 3 yr old fridge that was covered under an extended warranty, and Superior Electronics happened to be the only place in the area who would repair it due to difficulty finding parts. The repairman came out on a friday, spent 15 minutes looking at my fridge, "decided" he knew what was wrong (even after I told him exactly what the problems were) and then left. It took SE until the following tueday to even send the repair quote back to the warranty company, from which they got an almost immediate OK from. It took SE another 2 days (thursday) to even order the parts in. I called the following tuesday wondering what was going on with the parts, and was told some of the parts weren't shipped out yet, and they ddin't know where they were, or if they were backordered, and basically couldn't give me an answer. They FINALLY got all of the parts in and scheduled an appointment for that thursday or friday (2 weeks after their initial visit, and 2 weeks without a fridge). The repairman came, did his work, and then told me he had to go out to his car real quick, and at that point I heard very loud vibrations coming from the fridge. He came back in and told me the compressor fan was also broken and he didn't have the part so he would have to go back to the shop and came back to install a different day. Which I found quite curious because part of my original complaint was that the fan and fan/motor had stopped working, and why he only ordered the fan motor and didn't order a replacement fan (a $4 part) in the 1st place was ridiculous. So he left, and I decided to clean out the "NEW" ice machine bucket because 1 of my issues was that the ice bucket was ALWAYS grinding the ice before dispensing and would always make a mess. I take the ice bucket to my sink to wipe it out, and find ice cubes inside of it,..... so apparently he dismissed that issue also when I told him about it. He decided to order/replace the ice cube MAKER only, and not the ice cube bucket/dispenser. I immediately called the warranty company, completely irate about Superior Electronics inferior service, and they decided to cancel all service orders with SE, and cut me a check to replace the fridge. Superior's customer service at the office was rude, and their customer service in-home seems to be ill-equipped to listen to customers issues, and order the correct parts the 1st time. I Would definately discourage EVERYONE from ever using Superior Electronics.



Any company who can't turn around a repair on a major appliance, ESPECIALLY a fridge in less than a week, let alone 2 weeks, should be closed for good.

good service, quick service