Bill Dube Ford

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CLOSED NOW - Opens at 9:00am

Brought my car in first thing in the AM for some minor work and was told they would call to give me an estimate before the work was done because I didn't know what exactly the problem was. No call ever came. I finally called them 30 minutes before closing asking what was going on and when my car would be looked at. I also told them specifically in the AM that I'd need a ride to and from by the shuttle and wanted a call later in the day to arrange my pickup depending on when my on when my car would be ready (that call never came either). The person I finally got ahold of said they hadn't had time to finish looking at my car and that they hadn't called because they had "nothing to tell me". Then when the shuttle finally got me back there they promised me that both of the priority items had been fixed. I asked multiple times to be sure. I was asked for money and a paper was shoved in my hand and I was left to help myself out without a thank you or anything (except a reminder to rate them well on the Ford survey...ha!). I was left to find my vehicle on my own in an enormous lot (with pouring rain nonetheless) without a number or aisle or anything (walked around for awhile until I found some help). When I made it back to my vehicle it turned out that one of the problems indeed HADN'T been fixed. I went in and was told that must be totally broken and would need to be replaced (didn't you just say it was fixed?). Okay, so where is that estimate on the paperwork? Conveniently forgotten. They said they'd call in the AM with an estimate because the tech hadn't gotten him the part number yet. I snickered to myself because I happen to know that the problem hadn't even been tested yet...I can tell by looking at the part in question, it hasn't been removed and checked. . Oh, and I complained about my door not opening all the way due to an accident and when I picked up the car was told that the tech had forced it open as far as he could to bend/dent-in the fender more so it would open. Umm, I don't recall asking for more body damage to be done to the fender. I actually said maybe a lubricant might help make it less creaky when I called. Sheesh....at least I only lost the car for a day this time, even if only one thing was legitimately fixed. All around bad experience. The only good part was the downright wonderful shuttle drivers. They were very friendly and conversant grandfather types who were nice to talk to for a little while. :).

CHEESY SALES TACTICS ABOUND! When they agree on a price - tell them this is an "off the lot" price - meaning they may NOT add fees, charges, etc to the agreed on price. They use the "multiple layer" approach to abusive sales tactics - meaning they have guys who step in for the hard sell and negotiations but then leave you with an affable young salesperson with little or no experience - and no authority to negotiate. They try to wear you down, use up your precious time, throw every extra cost they can on top of the agreed on price, til you either leave in disgust or swallow your pride and spend the $$. We dealt with FOUR different people before we finally left. Each with a different dirty job to do, each with an added cost to introduce to the sale. I hope the young man we dealt with got an idea of the kind of company he was working for and found a job - somewhere else. I WILL NEVER STEP FOOT IN THIS DEALERSHIP AGAIN!

I have had a very bad experience with these people, and the more people I talk to, its their standard operating procedure

THEY DO OFFER HIGH QUALITY CARS BUT WATCH OUT FOR THE TRADE IN VALUE ON YOUR USED CAR, DO YOUR HOMEWORK AND FIND OUT WHAT YOU CAR IS WORTH WHOLESALE BEFORE YOU MAKE A DEAL WITH THIS DEALERSHIP