Detroit Parking Violations Bureau

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I received an over due parking notice in the mail for a date & time that I was NEVER in Detroit. I was at my place of employment on this date that I can prove by time stamps. Clearly, this was an instance of someone writing down the wrong license plate number & it happened to match mine. I called to get this issue resolved, naively thinking I would have a conversation that would have a positive outcome. Instead what I was faced with was the most unprofessional conversation I have ever had. The ever so charming, Crystal, who works for the department, was completely rude with me from the beginning. She accused me of lying about my car not being in Detroit at that time and hung up on me - twice. Never have I been treated so poorly by someone on the phone, and this is supposed to be a "representative" of Detroit. My only options are to now take time off work to contest it and I don't live near Detroit. Be warned: don't hold your breath with these people.They do not care about you at ALL!