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JW
Jason W.

06/22/2016

Provided by YP.com

**BEWARE** WILSON WILL NOT HONOR WARRANTY AGREEMENT**

We used Wilson to install our new HVAC system & 6 yrs ago & they did a good job. We even used them annually as our maintenance & check-up w/ no issues...but you really find out about a company when a actual problem comes up.

Our AC stopped working Saturday night about 7pm. We called Wilson's 24/7 number more than once & got no answer - Never a call back or anything! We had to use another provider to repair our unit because it was a 100 degrees & Wilson was MIA! We called Monday to find out why we never got a call & get a refund for the out of pocket cost from the other provider, since we had a 10 yr "Gold Warranty" that was supposed to cover all parts, labor etc. We have met all terms and conditions. The manager Carrie was rude to my wife when she called & was rude to me when I called. They basically told me sorry we left you high and dry w/ 2 small kids in a house w/ no AC in the summer time. BBB Cased has been filed!

More Business Info

Hours
Regular Hours
Mon - Sun:
Brands
Goodman
Neighborhood
Northeast Dallas
AKA

Wilson Heating & Air Conditioning

Wilson Svc Air Conditioning, Heat & Plumbing

Categories
Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Air Duct Cleaning, Duct & Duct Fittings, Duct Cleaning, Furnace Repair & Cleaning, Heat Pumps, Heating Contractors & Specialties, Plumbers
Other Information

Wheelchair Accessible: Yes