Who's Who Burger

Write a Review214-522-1980

I just came from Who's Who and have never been disrespected or treated worse in a restaurant in my entire life....worse yet it was not a counter worker, cook, or manager...IT WAS THE GM. Yes, the General Manager, Rudy Rodriguez, was rude, disrespectful, arrogant and knows absolutely nothing about customer service.



On their website Phil Romano, restaurant legend, sings of Rudy Rodriguez' great service, well I wish he would send in some secret shoppers, or read reviews and see Rudy is soiling his restaurant and reputation.



The weather is horrible today and I was in the area, so thought I would go get a good Kobe burger. There was nobody there, so one would think my patronage would be appreciated. Instead of a Kobe burger I went with the advertised special of a Ribeye Burger. Instead of the way it was prepared, swiss and sautéed shrooms & onions I got it like a regular burger: tomato, regular onion, American cheese, mustard and ketchup.



What I got was a steak sandwich and not a burger. I shrugged and said I would try it, though I wanted a burger. Well I did not like it. I do not order my steak medium, like I did thinking it was a burger and I do not fry my steaks, I like them over flames.



So, I take it back and try to explain it to GM Rudy Rodriguez and he said I got what I ordered and if I want another burger I can buy another burger. I tried to explain it was not prepared the way I wanted it and he said it was, he heard me order it. WHAT A LIAR! More rudeness ensued and he called security, why I have no idea. I left uneaten my $15 meal: ribeye burger-steak-sandwich thingy and almost complete order of onion rings and left. Rudy followed me outside, why I do not know, but he wished to continue to jaw at me.



What an awful experience I would never go back as long as Rudy Rodriguez is the GM. If Mr Romano fires him and raises customer service to at least civil, I might give them a second chance, but not until then.