Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate

Reviews

J
janie.rivera.399

03/28/2013

Provided by YP.com

On March 23, 2013 I placed a down payment of $100 for a brown marble top counter height table and 6 counter height chairs. I asked that the chairs be a specific style and color and the sales manager guaranteed that she would have them by the following day. When I contacted the store the following day the store manager told me that she wasn’t able to fulfill my request. When I returned to the store on the third day and informed Dominga “Donny” Contreras (sales manager) that I was here to cancel the transaction and asked that she refund the down payment, she refused. At this point she asked that I give her the original sales contract, I informed her that no where on the sales contract does it say that I have to give her the original contract. In her presence I signed the sales contract hereby canceling the transaction. The sales contract also required a signature for the rep receiving the notice; which she also refused to sign. She also guaranteed me that she would do the impossible so that she wouldn’t have to refund me my $100 deposit. The sales contract clearly states, you may cancel this transaction within the three (3) business days following the date of this contract without incurring in any penalty or charge. I was left with no other choice but to file a complaint with the BBB.

More Business Info

Hours
Regular Hours
Mon - Sun:
Payment method
financing available, amex, mastercard, all major credit cards, discover, visa
Neighborhood
Northwest Dallas
Category
Home Centers
Other Information

Parking: Free

Suggest an Edit