Sam Ash Music

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Beware! Sam Ash will not accept their $15 coupon for free gear. Today my girlfriend and I visited 2 other music stores before going to Sam Ash. One reason we went to Sam Ash was because we found that they still had the $15 coupon for free gear in the new Buddy. I wanted to purchase a music conductor stand and 2 pairs of drum sticks. The conductor stand was $9 cheaper on the Sam Ash website. The sales manager Nick Ross seemed like it was a chore to authorize the price match to their own website pricing. He actually didn't even verify the web pricing as if he already knew what the Sam Ash's web price was. He put in his authorization code and just walked away. I figured that he was having a bad day.



I gave the drum associate the $15 coupon for free gear to put towards my drum sticks. He called Mr. Ross to verify if that was OK and then asked if I had used the coupon previously. I told him no the coupon just came out. As the associate was starting to ring up my order Mr. Ross called him on the phone and told him not to accept the coupon because I had used a different $15 coupon 5 months ago.



The associate asked Mr. Ross to come to the counter because I had questioned what a coupon that I used back in August had to do with this January coupon I was trying to use now. Mr. Ross finally came to the counter and told me that other people had abused their coupon for free gear and the ad they placed was for a year. He said since I used an August $15 coupon already I was not eligible to use the January $15 coupon. There is no disclaimer on the coupon relating to this. He then showed me where the January coupon did state Limit one per customer. He then turned his back on me again and left. Doesn't limit one per customer mean at least per monthly coupon not for the life of any $15 coupons Sam Ash offers?



Needless to say I was livid. The store manager was not available so I decided not to make a purchase and I'm not sure if I will ever make another purchase at Sam Ash. The only reason I gave Sam Ash a 1 is because their drum manager Brian has been very helpful and knowledgeable when I have made my past purchases.