Nueva Vista

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If you like having apartment management that is impossible to get ahold of and will cost you plenty of money in towing fees then this is the place for you. In the 4 short months the I have been a resident here, I have had nothing but issues. The things that they advertise on their website are very inaccurate. The claim to have a dog washing station and a shaded area in the dog park area. They have neither. Those were the big things that sold us on this apartment. They say they are going to fix things and they do not. We are renting a 2 bed/2 bath apartment with "upgraded" features. Our upgraded dishwasher was not furnished to us when we moved in. We have requested it several times and it has yet to be furnished to us. We have attempted to request out weather stripping to get fixed with no luck of getting in touch with the management. Because the weather stripping is messed up our door swings open and our dogs can run out. Another resident maced one of my dogs because the door came open and he got out. Granted the other resident was behind the gate of the dog park and could have easily pulled his dog away but chose to spray mine with mace consequently getting it all over my sisters face and body causing her severe pain.

This is the only apartment I have ever lived in that will tow your car or your quests car, with no warning, if you do not have a guest pass. My car was involved in and auto accident and had to be take to the shop where I was provided a rental car which obviously has no parking sticker on it. I went to get my rental on Friday straight after work, in Mesquite. By the time I got home the office was closed not affording me the opportunity to stop by the office and get a guest pass. Later that evening I had an emergency situation where I needed to get to the hospital as soon as possible. When I went down to get in my car it was gone. The Solaris towed my car with no warning and I was left to figure out another way to get to the hospital, where I ended up having emergence surgery and staying for days.

EVERYTHING about these apartments is awful. Especially the management. Just to get them to answer their phone I had to call from my hospital phone because they would not answer calls from mine or my sister's cell phone. I asked to speak with a manager and was informed she was gone for the day, so I asked to have the manager call me tomorrow. Apparently she will be gone tomorrow as well. Anytime I have asked to speak with a Manager I am given the run around. If you want to enjoy where you live THE SOLARIS IS NOT THE PLACE FOR YOU! I WOULD NOT RECOMMEND THESE APARTMENTS TO MY WORST ENEMY!!!!

I just moved in about 6 months ago. The apartments are under a new owner and new management. However, I have already made up my mind to move as soon as my lease is up. The new manager gives me the impression that she really is trying to better the complex. However, again, she is just one person. It is hard to get maintenance to come when they say they will come. I believe that if maintenance understood english better they would do a better job of knowing what really needs fixing and what the real problem is. I can't put all the blame on management, because I did not do a good job of checking out the apartment before I signed the lease (eventhough they did not show me the apartment I would be moving into until it was time for me to move in). On the day before move in I checked on the apartment to find out that one of the bedrooms was flooded. The fireplaced was dirty, there was rotted wood in the cabinets, and nats everwhere. I AM Moving, there is nothing that will made me stay.

Getting maintenance and repairs are terrible. They are under new management, but they are even terrible. Bad communication skills, not a very professional office. I have reported termites, nats, water bugs, & roachs. They have a very bad foundation problem, and you can hear the plumbing pipes in the wall sounds like a guitar when you turn the water on.