Mockingbird Lane Bridal

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I've used Mockingbird Florist for several funeral arrangements, and they are exceptional. I can give them a rough idea of what I want, and they bring it to life! Beautiful flowers, excellent service - what more could I want?

I purchased my wedding dress and veil from Mockingbird Bridal in July 2011 and when the pieces finally arrived in December, the veil they ordered did not match my dress. Since I was within weeks of my wedding date, I asked to have my veil down payment refunded and was told by Peggy that a manager would call me to discuss that. I later received a voicemail from Peggy telling me why the veil colors were wrong in the sample I originally tried on at the store (meaning they ordered the wrong color veil) and that she had taken the liberty of ordering a new veil in the correct color. I called Peggy back within 24 hours, told her to cancel the new veil order (it was too late to be waiting on another veil to be made and shipped, hoping it would match this time) and to have a manager call me regarding the refunding options since the veil that was delivered was not the veil I had ordered (I have Peggy admitting this in a voicemail).

A manager, Ashley, called me two weeks later and told me a refund would not be issued regardless of the circumstances. She claimed multiple times that I asked Peggy to order a new veil (which I did not and they have no record of), that she would not refund my deposit even though the store was at fault for having an old/out-of-color sample veil and that I was lying about the conversations I had with Peggy. Five times during the conversation Ashley began to talk over me and argue while I was explaining the situation. Even after I asked her three time to be patient and please let me finish, she would interrupt and keep arguing until I finally quit trying to talk over her. At that point, I told her I would disputing the charge with my credit card company, and she could handle the situation from here with them. It was really quite unbelievable that an adult would act so immaturely since she works in an industry that is dependent on referrals, reviews and customer satisfaction.

So here is my advice on visiting Mockingbird Bridal, the selection is great, but the staff is a nightmare (during my initial visit, I had to ask the sales associates to please lay out the train so it was fully visible, to pin areas of the dress so that it fit properly, to help me put on the veils, etc. - all requests that a good associate offers to do for you without needing prompting). I would suggest trying on your dress at the boutique but ordering it elsewhere. I ordered my dress from there because no other store I Dallas carried my particular designer.

Needless to say, the staff's customer service skills are foolish at best, and I will dispute the veil charge with my credit card company. It's a no brainer.

I planned a whole day of wedding dress shopping this past Saturday, and Mockingbird Bridal was in my top 3 of places to go because of the designers they carried and because I'd heard it was the place to go. I made my appointment a week in advance and everything was great.



I got there and stood at the counter while the lady behind it had her back turned toward me and didn't bother to greet me. I tried getting her attention but that didn't work. Finally, an older lady greeted me and informed me she would be my consultant for the day. She started to ask me what I was looking for in a dress... I told her I wanted something fun with some bling, but that I wasn't a huge fan of lace. I wanted a bit of a drop waist with a little poof... please nothing straight lined. She proceeds to show me to the back of the store and told me to start looking and she would do the same. She started pulling out gowns that were covered in lace and had no poof... she pulled out empire waists, and basically everything I told her I DIDN'T want. So, I pulled out a few of what I DID want... from there, she started putting anything I said was 'pretty' in my dressing room.



I was trying to stall to wait for my family to show up as I had arrived early for my appointment. She just could not wait to get me in the dressing room and I felt extremely rushed. Finally my sister shows up and we go to the dressing room. Immediately I wanted to leave. Not only was I not impressed with their gown selections, the lady just did not make me feel welcome at all. Once we were in the dressing room, she informed me that all their dresses were sample size 10, and to not worry if they didn't fit. Obviously, they didn't as I'm closer to a 14... which is fine and I expected that. What I didn't expect was for the consultant to grab the dress out of my sisters hands and proceed to hold the dress against my body and tell me that "most brides do this and they get a good idea of how the gown will look." I'm sorry, but I'm not one to drop $2000 on a dress that I don't even know how it will LOOK on me.



Needless to say, we didn't try on any other dresses and left the place EXTREMELY disappointed.