Kwik Kar by the Lake

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Rip off! Was in the neighborhood and decided to get my car inspected here. Big mistake! They told me I needed new windshield wipers and gave me a two options to choose from. I asked what's the difference and was told the more expensive ones will last a 2-3 yrs longer. I opted for the less expensive ones. Don't need high priced blades, but I do expect them to fit my car. They finished my car and I left. Later the same day, I turned on the wipers and noticed it left a sizable area of the windshield untouched by the wipers. So, of course I returned to them so that they could correct it. They then tell me that my car REQUIRES the more expensive blades to work properly. At this point I was feeling shammed, so I decided to take my car to Honda to get the correct blades. I was not willing to give them another dime. However, I did expect to be able to get my money back for the ill-fitting blades. But the owner was rude and decided him keeping my $33 for blades that are completely useless to me was more important than making the situation right.

Watch out for Tyler, he can be quite the hot head. About a week ago, I took my 96 Maxima in to have a diagnostic ran for the jackpot code (P1447). Tyler let me know that the vacuum cut valve and vacuum cut bypass valve needed to be replaced as they were the cause of the code that had been throwing the light. His quote, you may ask? $660. The parts at the Nissan dealership ended up costing me a total of $180 after of course adding on the evap control valve as well as a new charcoal canister to insure the issue would not go any further. After replacing said parts,(which took all of 15 minutes to replace, rather than the whopping $480 in labor he tried to get away with) the code was reset and after 10 miles, our pesky light returned. This morning I returned to the shop and requested, not a refund, but a completion of the service that I had paid for. Tyler entered the waiting room after the technician pulled my car in and immediately began ranting whilst shaking with hysteria. He advised me that the code had differed from the original code that he had seen, though this was the same code I've dealt with for the last 6 months. After asking about the high charge in labor for the simple repair, he exclaimed "This is where I get rude. When you go to SCHOOL you can charge people $105 an hour for labor." I continued, "You were charging me $480 for less than an hour." He then continued, "If you knew anything about running a business you would know that we are going to charge more for parts than the dealerships quote." Toward his employee he turned and shouted, "Pull that car out, I'm done with this!", while he was shaking furiously. Now unfortunately, due to his assumptions, he didn't realize he was dealing with a Market Manager for a high clientele business with a Masters in business administration. He also failed to remember the key components of running a business. Integrity, Heart, Honesty, and of course, proper customer service. This will not be a shop that I will revisit and should only be an outlet for those who have no knowledge of the automotive industry. YOU HAVE BEEN WARNED.

I have used Kwik Kar for about a year. I had them change the oil on both my teenager's cars with out an adult. They called me and told me what needed to be done now and what could wait. I was satisified with their work and have had no problems. They took the time to explain to both my teenagers the pros and cons of why you must change your oil on time (seems to make more of an impression coming from a "professional"). I highly recommend them!

I will never take my car to Kwik Kar by the Lake again...and I strongly suggest you reconsider before going there. The service technicians were ok in that they greeted me when I arrived. However, they let me leave with a worn out belt and didn't even tell me or offer to replace it. With in a day or two the belt broke on me causing all sorts of problems. I went in for an inspection and an oil change. I came out with a big headache...oh...and the blonde guy who changed my oil didn't even put the oil cap back on. It must have fallen off the engine area as I drove down the street. A friend of mine told me that they had to have their engine replaced once due to faulty work by Kwik Kar by the Lake.