Kwik Kar Auto Repair

Write a Review214-615-7372

OPEN NOW - Closes at 6:00pm

Worst customer service ever!!! Went in and had an oil change and fuel system cleaning performed. I made sure to watch both services being performed. When the fuel system cleaning was being performed, I questioned the technician regarding his choice of vacuum lines because it appeared to only feed one cylinder and suggested he use the one that was just past the throttle body. He insisted he was correct. After the service finished, I went home and did a little research online and found that I was right and the technician should have connected to the vacuum bung that I suggested. As a result only one of my cylinders was cleaned. When I brought this to the attention of the owner/manager Randy via the phone, he told me to bring it in and he would take care of it. When I got there he "apologized" and explained that he would have to charge me again for the service that his technician performed incorrectly, and tried to up-sell me on an even more expensive service. I even showed Randy technical documentation that his technician was in the wrong, but he was unsympathetic and wouldn't fix the wrong doing because as he put it, "I'm not coming out of pocket for something my technician did wrong!". I asked him if he thought that was good customer service, and he replied, "I don't care about customer service, I'm here to make money!" As you can imagine I was very taken back by this. After asking him if that was his final answer, he stood firm and said "Yes". I can guarantee you that I will never take any of my other cars to this customer service hack or his band of merry hack technicians. I strongly urge you to not take your vehicle here either. BTW...one of his technicians wrecked a young girls Blue VM Beatle while my service was being performed. Consider yourselves warned.

I don't think I would/could go anywhere else. I am so accustomed to being serviced quickly and efficiently, and with a smile, anything else would be sub par.

Quick inspection; polite and friendly. Always convenient, helpful, and courteous.

Everything went well. Just like any other time! Always great, honest, and enjoy coming, will be back. Thank you!

It was good. Maybe if the TV was on it would have been better, but good price and good service.

I trust these guys. They are always straight forward and pleasant to deal with.

Jesse is very good and he is the reason that I keep coming.

Brian and Daniel were very respectful of my 86 years. I was told by Daniel it would be an hour and it was.

Very friendly (even to my cranky chihuahua). Awesome service! Will come back as well as refer.

Thank y'all for your great service on the Buick and Nissan.

The staff and service are always outstanding. I would not take my car anywhere else - I trust this Kwik Kar.

I went to get a simple oil change done on my car and next thing I know, I am having a diagnostics done. Then they tell me I need to get all this work done which ends up costing me a lot of money. I then took my car to another mechanic as my engine light wouldn't turn off and was informed I never need any of the work done. These guys act like they are really nice and doing the right thing by you, but in essence they are just making you get work done so they can survive the hard times. The owner is exceptionally rude and the manager is even ruder.