Hotel Zaza Dallas

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I love this hotel and will continue to stay here. Every staff member was exceptional! The rooms are gorgeous and clean and the maid staff was wonderful as well.

Hotel ZaZa lived up to the publicity! It was thoroughly hip, modern, different and fun! The decor was very artsy and refreshing. It was a Wonderful departure from the McRooms at the boring hotels. The room was thoughtfully furnished, modern, clean, and artistically engaging. Definitely a place to relax, enjoy, and drink in the environment. Dragonfly was superb - another good one for Mr. Pyles!!

My fiance and I stayed at the ZAZA last year when we had a wedding to attend. We were looking for somewhere fun to book a room and the ZAZA was what we got. We were so pleased with our experience that we swore we would go back again, which we did last this past January. Great hotel if you want good service and fun.

We have stayed at a lot of hotels and yours is the best by far.

3/1/2011

I saw the pictures on the Hotels website and thought "My what a beautiful place". I called and made reservations for me & six girlfriends for massages and pedicures to celebrate my birthday the Diva way! Well it was a complete disaster. I was told when I made the reservations that they could accommodate a party of six or more with no problem. The day of the reservation I received a call that one of the nail techs called in sick & they had only 1 tech to complete our scheduled services. Despite my disappointment we went ahead & went anyway arrived together at the time we were schedule only to find out they were not prepared. The staff seemed to be confused. We were directed to the locker room changing area to prepare for our services which was a very small area not as big as my master bathroom at home. It was very hot & stuffy with it seems no ventilation and no where for us all to change. There was a shower for 1 person and an area with a toilet and another door we were sure would lead us to additional areas to change. Instead it was a steam room. There was no seating to be able to wait either. We finally took turns & changed into robes & were sent to an area to complete forms being taken into the room for the massage I realized there was no reason to have filled out the form the therapist completely ignored my request to the areas I wanted him to pay attention to. After my massage I then met my friends back in the small waiting area to prepare for the next service. Only to find them dissatisfied as well. There were also two other ladies at the spa (not a part of my party), that were very unhappy with the services & facility as well. When they arrive to get me for the next part of my experience I opted out after seeing the results form 2 of my girlfriends pedicures that looked as if a child had painted their nail/toes. Since we were all together we decided to join the other ladies to wait for them to finish their pedicures. The nail tech was surely overwhelmed and not very happy. After finishing the last lady we waited for her nails to dry which were half painted as if the tech didn't see the top part of her nail. The nail tech began to cut off the TV and unplug equipment. We asked her what time she got off she stated "Now". We were stunned to see her shutting down the nail area around us. I have been to many spas but ZaSpa is by far the worst ever. We spoke with management who only made excuses and never apologized for anything that we encountered in their so called Spa. He was so rude I couldn't believe his responses to our complaints. Don't waste you $$ Massage Envy runs rings around this place! I will never go back and I will tell the world! The pictures are very misleading this is a small unorganized place.

I have made a tradition of having my birthday every year at Dragonfly. My guests and I have always had a wonderfull time. Great drinks, great food and great atmosphere. If it is too loud for some people, you can reserve the "wine cellar" room. I am going again on Thursday and can't wait!

The hotel itself is pretty amazing. The atmosphere is fresh and chic. However, the service is not what you'd expect from a hotel of this calibur. I planned an event at the hotel, rented a suite and all and they had numerous mistakes with prearranged agreements. It was a hassle and unfortunate. Furthermore, I emailed the GM regarding my stay and never heard a word back from her. Myself and the 6 other guests in our party will not stay with Zaza again. It's fun to visit and the Dragonfly restaurant is cool but consider the W or other hotels.