Goodyear Auto Service Center

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CLOSED NOW - Opens at 8:15am

Incorrect amount of coolant installed - freezing temperatures caused severe damage to radiator and engine resulting in total loss of vehicle.

On 8/11/2016 Master Mechanics #1 installed a radiator (charging me 800 when they told me it would cost 400) - they were close and I couldn't drive further to my preferred mechanic. There is no invoice number listed though an "Estimate number" appears: 80201, name of employee, Robert. On 11/28/2016 I had them do an oil change and check fluid levels. This was the last service performed on the vehicle to date. Invoice#80771, name of employee, Robert. On 12/17/2016 (19 days later) Dallas temperatures dropped to 17 degrees. The following afternoon, 12/18/2016, my car overheated and died en route to the airport. The towing service brought it to Christian Brothers Automotive - the nearest mechanic. 12/19/2016 I was informed by Christian Brothers Automotive (CBA)that my radiator and hoses were frozen solid and that water froze in the motor which has resulted in a total loss on my engine. CBA's assessment was that the coolant ratio in the vehicle was completely off. The repair is estimated to cost $4,000-5,000 to fix. My insurance company informed me they cannot cover damages incurred by a mechanic. 12/20/2016 I spoke to the part-owner and manager, John, about the situation and his response was that "there was no way for me to prove that he was the last to install the coolant." He said he would help to fix the car but it would be at my expense.

John or Robert was never rude but he does not provide thorough, honest service. He should be ashamed of the way he runs his business. He has caused a significant loss which has placed a one time customer of his in dire financial circumstances.

Do not trust their diagnostics and recommendations because they'll have you buy more services than you really need. Also note, they do not honor any corporate Goodyear warranties or free diagnostics because they are a franchise, but they never tell you that up front until you get their bill.



Again, this IS NOT a real Goodyear service center. I called up the Goodyear Corporate offices and they explained that this was an independent dealer that officially went under a different unrelated name not legally called "Goodyear" in their franchise affiliate system. The customer service agent told me that Goodyear corporate locations will not charge for a diagnostic related to wear of their tires and all official corporate locations will honor any other Goodyear Service Center tire warranty you purchase.



Here's my story: I dropped my truck off at this location because I had a tire that felt like it was shaking when I drove on the highway at moderate speeds. The assistant manager called me to tell me that it was my breaks causing the issue and needed to be replaced (pads and rotors were supposedly warped). I told him that was impossible because it had just passed inspection and only happened when I was driving between 45-60 MPH. Then he said I had a bent rim and it needed to be fixed for $250. This was also not the problem because I have been driving around on that same rim that I know has a small bent area for 10 years with no problems ever. He insisted that I get them both fixed but said that if it didn't actually fix the problem I would still be responsible for the bill, so I insistently declined those services. Then he offered to do a diagnostic, for which he charged me, and then he said I need a full alignment and all new tires because they were too worn and causing the shaking. This was also a lie because my vehicle had just passed an inspection two months ago and had very little mileage since then. The staff seemed annoyed because I declined their recommended services, so I just paid my bill for the tire balance and diagnostics and walked out without any service to see a real corporate owned location.