Frymire Home Services

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They came and attempted to repair our 2nd HVAC unit on our guest house. The compressor was not even going which is why we called them initially.

The first technician who came out Chris said it was the dual capacitor which wasn't allowing it to go (wasn't getting a signal) so he replaced that and said they may need to replace the drain switch someday too because it seemed funny but wasn't needed at that time. We paid them the emergency trip fee and the $350 for the repair.

Three hours later it stopped working again and was hot in there again. We called them out, they came out several hours later and the second tech, Roy, stated that it was the drain switch, which he replaced and then the unit was working again. We paid them the $219 and then the next day it had stopped again hasn't been back on since. It's doing precisely the same thing as it did before we ever called them the FIRST time and NEITHER of the fixes have fixed the issue we had to begin with.

Therefore, I called and spoke with Thomas who said they would not come back out without an ADDITIONAL trip fee even though we had already paid an emergency trip fee the first trip the day before. If they had fixed it the first time then we wouldn't have had to have them back out again would we? I told him that was unacceptable and if they didn't come back out without charging us I would dispute the charges for both trips since neither trip fixed the issue. You would think they would at least honor their work for a day but apparently not.

Thomas was yelling at me on the phone SIR! SIR! SIR! when I told him this and he was completely unhelpful.

This company knows nothing about customer service or the customer experience - they should have come back out and repaired it whatever was wrong with it. Also we ended up paying for TWO fixes, both of which were NOT the actual cause of the problem!!! If they had been it would be working so we paid for something we never needed, twice!

We have a new company coming out today to diagnose the issue.

Sergio V , Was great and personal. First, in order to serve our needs, he gave up his lunch to be on site w/in 40 min vs 2 hours.
After I showed him on the Thermostat setting of 69 with inside temp reading of 75,
Sergio, immediately ascertain the issue w not cooling properly.
Investigating the attic status not causing the issue, immediately went to outside unit. Testing Voltages to the unit as well as on the unit and the Capacitors.
None present. Then check condition of Capacitors, which were shorted w no ohms. To eliminate the Compressor, Changed out the Voltage Cap first. (NOTE: Prior to this He removed the top panel of unit to disconnect the straps of Wiring from Compressor, which may have caused the CAP to fail. With the electrical wires strapped to the cooling lines may have caused false current readings, etc. to the Capacitors).

After replacing the V Caps, Out side unit was running. He continued to proceed w checking the Amp draw. With unit designed for 64 amp. Amp draw should not be more than 0.4 = 25.6 amp. It was drawing 28 amps. He recommended to install a Hard Start to unit to extend the life of the compressor. He did and rechecked the amp draw, which yielded only 6 amps after the Hard Start part. He then checked the A/C Freon, GOOD.

In my observation, I saw that Sergio was a professional in all aspects in knowledge, experience, manners and professional courtesy.
Therefore, It is my pleasure to give Sergio a 10 out of 10 rating for services on MAR 10th, 2018 at Honeybee Ln, Frisco.

My only regret, is it was unfortunate, the unit issue was not discovered with the recent evaluation status only a few months ago with potential failing part(s) by another technician.

Regards,
Jerry

Chris was great. He checked our furnace out, made sure it was running to peak efficiency. Excellent service.

Courteous, professional, knowledgeable. Highly recommended.

Highly recommend Frymire and Charlie. He gave us options and let us choose what we thought was best.

On time and very curious. More expensive than I thought it would be but job looks like it's done correctly where it wasn't done right by another plumber. Thank you Mike R.

Moshe educated me about the proper way to keep vents open and returns clear, he answered all my questions and made me comfortable to ask more! great job!

Moshe was the tech and did an outstanding job explaining the repairs required and even invited me to watch while he explained what he was doing step by step. Price was fair. I truly felt the service provided and completed was honest and professional .

Moshe

Michael always does Excellent work. Courteous service.

Excellent work. Courteous service.

Excellent work. Courteous service.

Mo is completely awesome and very professional. He diagnosed efficiently and repaired quickly. Highly recommended.

Mike is very helpful and knowledgeable.

Mike just came out to do a water heater check. He did much more than that. His expertise and willingness to offer advice is awesome. He explained our situation with our aging water Hester, and completely explained our options. He also helped with other plumping quest sins. The quality and professional manner is the reason we have used Frymire for years. Thank you.

Moe was wonderful - did a very thorough job and answered all my questions. Highly recommend him and happy with Frymire!

Very friendly. Moe did a great job of explaining what was happening and what my options were. I would definitely do business with him again.

Moshe took time to explain all the issues and how to maintain my unit. Answered all my questions. Highly recommend!

Moshe was very personable and efficient! Great service! Thanks, Moshe.

Mike the plumber was amazing. He helped us at every stage. Thank you!