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01/06/2020

My Mistake Was Buying from Arrigo Sawgrass

The worst auto mistake of my life began when I purchased my brand new $70,000 RAM 2500 Limited truck from Arrigo Sawgrass back in April 2019. Upon my purchase I went over the truck the first time I washed it. There were numerous body issues with the truck. All chrome trim had water mark stains that would not come off. This included all four rims and the window trim. There was also a 4 inch pen line on the suede headliner of the truck and the driver side pained trim piece on RAM box door was coming off. I called my sales rep and he told me, “no problem, bring it in to the dealership”. When I took it into Arrigo Sawgrass to start fixing these issues, that’s when everything went downhill. Between Arrigo Margate and Arrigo Sawgrass they had my truck a total of 91 days. During that time I was driving Dodge Caravans, RAM 1500 and Jeep Wranglers, but mostly Dodge Caravans. When you are paying over a thousand dollars a month to drive a RAM 2500 Limited and you’re driving the furthest thing from it, it’s a very frustrating situation. Arrigo Sawgrass scratched 3 of my doors replacing the window trim and replaced the RAM box door with a new one that was not polished after paint and was peeling from the other end. When I called in disgust they did what they always do, say sorry and bring it back in. When I brought it back in I was very specific with the Arrigo Collision Center manager. I pointed out all the scratches on the door and the RAM box door that was worse than the original one. When I picked up the truck from Arrigo Sawgrass and got it home I noticed the whole front of the truck, from the side mirrors forward, they had sprayed the whole front of the truck with clear coat. This time I was furious. All the mirrors, windows, paint and badging of the truck was covered with clear coat. The RAM box was untouched and the rims they
I was so disgusted that I had to again take it back to Arrigo Sawgrass. They gave the same BS and said they would fix it. I scheduled my appointment and wanted the manager of service to be there and also the General Manager to be there. They scheduled the appointment so all could be there. When I showed up it was just me and my service contact. Arrigo Sawgrass does not care! They have shown that over and over. I reviewed everything with my service contact, he apologized and I went off in my mini van. I picked it up and still the same thing they didn’t fix anything. I think that they were just trying to see if I would get so frustrated that I would just go away. But, at this point I was more determined. That is when something else happened. I was on vacation and a Service Engine Throttle light came on. When I got back I took it to Arrigo Margate thinking that they would be better than Arrigo Sawgrass. They initially diagnosed it as a battery. That turned into a call where they told me that I needed to replace the whole engine wiring harness on the truck because I had Ideal Truck and Automotive put an AFE cold air intake on the truck. They also said that if I didn’t replace the whole engine wiring harness and return the truck to factory air box that RAM would void my warranty. Went with my only option, replace the wiring harness. Took them over 3 weeks to replace the wiring harness. When I picked up the truck the same light came on before I even got home, embarrassing. By this time the truck is an absolute joke at work.
Since I still needed Arrigo Sawgrass to fix the body issues I took it to them. Arrigo Sawgrass couldn’t figure out what was wrong with the truck. They had the truck for 4 weeks and gave it back to me. The next morning the light was back on. This went on and on from end of August till the beginning of October. I wo...

LM
L M.

11/22/2014

Provided by YP.com

Horrible Customer Service. Sad to find out that Linda Hammond is no longer there but I can't blame her...Too many bad things to say about this place especially the head service rep!

So, I'll just share the good news! I no longer have to go here and I found LINDA HAMMOND at RICHARDSON DODGE! Already made my service appointment and she was the consummate professional! Good riddance, Dallas Dodge!

C1
Catbyrd 1.

10/03/2014

Provided by YP.com

DO NOT do business with these people. The Dallas police department has more than one complaint about them. Do not sign a conditional delivery form. They take your down payment; will not file the paperwork to complete your financing, even when your loan is approved. Within a few days, they make a false report to the police that you have not made timely payments and REPO your car. There are plenty of reputable car dealerships in the Metroplex, don't buy yourself a headache by doing business with Dallas Dodge Chrysler Jeep.

RW
Renee W.

04/18/2014

Provided by YPmobile
A contract/agreement doesn't mean anything!

When I bought my 2008 Jeep Patriot I have an agreement for $12.95 oil change for as long as I have the car and bring it there. You all know how high gas was in 2008 when they made this agreement. But now they are saying that they stopped honoring the agreement because oil and gas is to expensive.

GQ
Gabriela Q.

03/25/2014

Provided by YP.com

We’re thankful for a superior salesman and service!



"Posted as a service per authority of the business, review written by customer."

A
alma.farias.52

04/25/2013

Provided by YPmobile
Horrible customer service

I had came to get an oil change and they didn't even greet me. I waited about 30 minutes and know one came to help me. So I ended leaving. Very bad service !!!!

G
gentrysan

03/08/2013

Provided by YP.com

We love our new Dodge Caravan!! We were dreading the process of buying a new car because of past experiences we had had at other dealerships... but everyone at Dallas Dodge treated us with the utmost respect. I will definitely recommend others to their dealership.

B
belindajack

02/27/2013

Provided by YP.com

Linda Hammond... my service representative is great... she is always pleasant and helps me on my vehicles with real interest. I have seen her treat all her customers the same way. The rest of the shop has always been very courteous and helpful.

JM
John M.

12/21/2012

Provided by YP.com
I had a tire rotation that was...

I had a tire rotation that was supposed to be on the car. Luke said I would get the tire rotation . I agreed to this with the 3 years of oil changes. It was not on there but Luke took care of it.

C
codybransa

11/29/2012

Provided by YP.com
great customer service! Thanks...

great customer service! Thanks for your help!

C
cintahis

10/19/2012

Provided by YP.com
I have always been very satisf...

I have always been very satisfied.

M
maryjsa

07/11/2012

Provided by YP.com
Cary Murillo, Luke and Misty w...

Cary Murillo, Luke and Misty were all great. Thanks for the wonderful experience! I will be back again for my next Jeep purchase.

JH
Jaime H.

06/24/2012

Provided by YP.com
Everything was great - Dallas ...

Everything was great - Dallas Dodge always takes Excellent care of me. I have already told 9 people how fantastic my visit was. Because I know they will have the same great experience I did.Thanks to everyone at Dallas Dodge for taking care of us! We are thankful to have such a great team on our side. Our own personal pit crew!

L
larrykinsey

06/22/2012

Provided by YP.com
service provided at the dealer...

service provided at the dealership was and always has been excellent...had a question when I picked up the vehicle...tech came out from the shop area and check my battery...he was very professional and answered all my questions and concerns...very positive experience...will always take my vehicle to Dallas Dodge

D
dwayne65

05/10/2012

Provided by YP.com
Service was excellent., thanks...

Service was excellent., thanks everyone

C
cowgrl26

05/10/2012

Provided by YP.com
GREAT SERVICE LIKE ALLWAYS, TW...

GREAT SERVICE LIKE ALLWAYS, TWO THUMBS UP!

M
montem

04/26/2012

Provided by YP.com
I am please with the service d...

I am please with the service department. Keep up the great job.

J
jeeptrav

01/25/2012

Provided by YP.com
To tell the whole story really...

To tell the whole story really quick, I bring the Jeep to get the car detailed and figure since it is at a dealership might as well have my ac fixed as it would turn on full but not on partial. They tell me 500 and it will be fixed, I say ok do it, so I get the Jeep back and the selector for whats blowing, IE face / defrost no longer works correct after they replaced it with a brand new one, Blower motor and some sensor. I ask them to fix it and they tell me thats the way it is supposed to be, see this one we fixed does the same thing... ummmm really guys, another dealership tells me it's an adjustment they should have made while it was apart and no I have to spend another 300 to get that fixed.... Great lack of Service from the "service" dept. Oh yeah and the 158 dollar detail job, all the windows with spots the interior with a new stain and still bugs on the bumper and dirt next to the rear license plate, What a great place they have going over there...

S
sadie165

12/20/2011

Provided by YP.com
Work was performed ahead of sc...

Work was performed ahead of schedule. I am always pleased with the quality of my service dept. experiences.

K
kathy484

12/12/2011

Provided by YP.com
They did a great job. Great se...

They did a great job. Great service!

More Business Info

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BBB Rating
A+
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BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Services/Products
Vehicle Maintenance|Transmission Flush|Tire Rotation|Ram Dakota|Ram Auto Service|Oil Change|Jeep Wrangler|Jeep Service|Jeep Grand Cherokee|Jeep Commander|Engine Tune-Up|Dodge Ram|Dodge Oil Change
Brands
16-Pt Inspection, Auto Repair, Balance Tires, Chrysler, Chrysler 300, Chrysler Oil Change, Chrysler Town & Country, Coolant Flush, Dodge, Dodge Calibur, Dodge Charger, Dodge Durango, Dodge Nitro, Jeep, Ram, Sebring
Payment method
check, discover, master card, visa, debit
Neighborhood
Northeast Dallas
Other Email

Categories
New Car Dealers, Auto Body Parts, Automobile Body Repairing & Painting, Tire Dealers, Used Car Dealers
Other Information

Parking: Lot

Wheelchair Accessible: Yes

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