American Eagle Moving

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Tazalon was very helpful, sending me a quote that fit into my budget well. However, their DOT page (3057972) left me with questions. They were listed as a carrier, but only had one truck and one driver to their name. I called Tazalon transferred me to the owner of the company, “Ralph.” Ralph did have answers to my questions. He told me would call me back within 15 minutes. He never did. I waited most of the following day before reaching out to Tazalon who transferred me over to floor manager ‘Chris.’ Working through the estimate, I made corrections to the inventory list they generated, producing a new estimate well within my allotted budget. I signed the dotted line, gave Tazalon my credit card information, and called my wife to say the moving was settled. Ten minutes later, Chris called me back, now lacking all his original charm. Seems Chris did not OK the new estimate with the boss, so they rejected the contract THEY sent over and collected credit card information for. Chris, now pressuring me to sign an estimate I hadn’t agreed to with different discounts and price per cubic foot, was anything but helpful and aimable. I spent several minutes trying to figure out what was going on. I asked to speak with the owner and Chris said the owner would not talk to me, changed the story to say the owner was gone for the day, and eventually, 2 hours later when Chris called back to ask if I would sign a new estimate, asked me if I wanted to speak to the owner…Ralph called me back, allowed me to agree to the original estimate that Tazalon sent over (without the updated inventory), but then told me the spot on the truck I was originally slotted for had been given to another customer. Ralph told me he would call me in the next day or so when he had found another truck for us to go on. That was 9 days ago…I will not be using this company to move after all.