Advanced Motorsports Ducati Dallas

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This is the story of my of a Streetfighter 1098 S purchased and sold through AMS, for all of you to set your expectations: purchased a demo bike from AMS, sale was quick, but the bike lacked of the second key so I had to come back to have it fixed. Had the bike for about 3 years (amazing bike, this is my 3d Ducati: 998 and then and 848evo) and willing to sell it I just came back to AMS and asked to take care of it, these are the facts:

- February 2014 brought the bike in and discussing with Marty discovered that I did not have the Code card. It was never given to me ( not surprised since they did not even have the second key at the time) but that made me realize that they did not care about letting me know or giving me one when, delivering the bike initially, they replaced the second key. Not a great start but so be it.

- March – August 2014: I was not in a hurry so I went with the price that Marty suggested, not a lot of interest (a bit odd for such a great bike!), until I realized that AMS was advertising it as a standard model and not as an S!! no wonder why nobody was calling. Tried to contact Marty several times until after several attempts in September the ad was corrected. During that period I had always trouble getting calls back or emails answered.

- December 2014 there was a potential buyer, and the sale did not go trough

- January 2015 after several emails, Jeff got involved and things started moving. Got to reduce the price and also talking to Jeff I discovered that the bike was not insured while in the dealership (no problem I kept my insurance) still worth mentioning that when I consigned the bike I was told that WHILE AT THE DEALEARSHIP the bike was insured.

- January 2015 got a message saying that the left fork was leaking oil ($500), wondered why this was realized after a year. Anyway authorized the work.

- March 2015 it finally got sold, left certainly money on the table, but I was only looking forward to be done with it.

- I’m still waiting for the invoice for the left fork repair. Wondering at this point even if the bike was sold for what they told me….

Amy was always courteous when contacted and to be fair I have nothing to say on Jeff.

This was a very frustrating experience for me and will let everyone create their own impression of how customer service should be. Personally, for such amazing bikes, you would expect to have a higher level of service.

Have always has Ducati’s and always will, but AMS will not have my business.

I bought my Ducati from AMS (Ducati Dallas), and have had routine service as well as tire and exhaust upgrades there. The advice from the service department was very good, scheduling service was easy, and the work was done exactly right. I intend to keep having my service done there.