CARCARE Collision Centers

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OPEN NOW - Closes at 6:00pm

First, they made me feel like i had to leave my car there (when i was just wanting a quote) 3 weeks later they say itll be ready Friday, its not ready on Friday, then they say its ready on Monday, but its still not ready. And each time i call and ask ANYTHING about the car i get nothing but sass back from the lady on the phone. If you dont want a headache, i would stay away from this place.

This is a review of the Joliet Store specifically But directed at all the stores in general for the buisiness practices that i have dealt with in Joliet.First off my car is a 2010 VW Golf.It had been hit in the quarter panel and taken to Car Care in Joliet for repairs.After ten days in the shop,(i was told 7-10 days)I recieved a call from Anthony the adjuster.

At this time i was told that interior panels on the car needed to be replaced because during the accident(car was backed into while parked)that the panels must have been distorted,and that the insurance was notified,parts were ordered and on the way.



Ok no problem and thank you.



Now on the 14th day i get a call that the car is ready and that there was an accident at the shop.Brian the manager starts to tell me that while working on another car,a technician accidentally started the back seat of my car on fire,I'm very sorry he said,

"if you dont need the backseat right away,we'll install it when it comes in if you bring your car back"



Again"no problem,i need the car for work,il pick it up tonight"

At 10 minutes to four,I show up to pick up the car,and im told at that time that 2 guys are cleaning it and that it will be done at 4:30................

5 o'clock rolls around and my car is out front, "why did you replace the back windows?" i asked.Was told "we didnt"Anthony said."well why aren't they tinted?"

"That seat didn't burn in the car did it?".Anthony said "no it didnt"

A few minutes later the manager Brian said the same thing.

After being asurred that the car was never on fire,low and behold when i get in the car there is significant smoke damage to the interior,and in my opinion the car is junk!

Its bad enough that after a repair of 2,000 or more dollars,That it shows up on the car fax,making your car worth less money, but after a fire,its worth nothing.

Thank you for reading this,

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