Pacesetter Steel Property Mgmt

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CLOSED NOW - Opens at 9:00am

I agree! They are absolutely rude and unprofessional. They don't fix anything in a timely fashion. Especially the A/C . Do not rent from them unless you are desperate!!

Awful! Very unprofessional, rude, not helpful and made my moving in experience terrible.

Very unprofessional agency when using as a rental agent. Do not use this agency unless absolutely desperate. Good morning,

Complaint that my refrigerator has been out since Friday evening... I called the on-call number Saturday morning. So far 12:00 Monday, the only information I have received about repair or replacement of the refrigerator in our rental home has been when myself or my husband called and complained to the office that we would like information of what was being done. This is truly BAD service. Why do I have to call the rental agent and demand an answer? Good customer service would be to call the client and give them information prior to the customer becoming upset and hostile. I guarantee we would have a speedy response if the rent was late. Meanwhile, my VERY full freezer and refrigerator is not working, the food placed on ice... much of the food had to be thrown out due to spoilage. I'm just beside myself of how unprofessional this rental service is. Now my husband and myself are calling the repair people ourselves in order to ascertain if they will be able to repair the refrigerator today AND if they cannot, I do not have any sort of information from P.S. of any sort of compensation or plan if the refrigerator cannot be fixed today or fixed at all. Pretty lame. As a military member who has had to rent at various times... worst service I've ever encountered and I definitely would not buy a home from this agency or rent from them again. Drama would clearly be avoided if your agent that is handling this problem had the decency to pick up the phone and communicate with us - the client. On top of everything... I work Monday through Friday an am losing money by staying home waiting on a repairman that I have no idea if they will arrive today. Agent has stated that she "dispatched" for a repairman. I wonder how serious she would take this issue if it was her work day interrupted, her food spoiling and herself being unprofessionally treated?