Granite Unlimited

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I recently had granite installed. They made a mess. They do not cover anything to keep dust from spreading to the whole house. Also now our cabinet drawers are difficult to open and close due to all the dust on the rails. The owner reeks of filthy cigarettes. Broken granite all over the place. If you think your getting a deal you will pay.

First off the granite is gorgeous. But...customer service is horrible, no respect for customers time or schedule. Failed to put order in the que to be processed,then failed to show up on comfirmed delivery date, finally made it the next day at 5pm. Sales associate apologetic, owner seemed to have cared less.

(Actual Customer): Wouldn't recommend to anyone, even cheap people. This company really suffers from Cranial-Rectal Inversion. Do not know how they are still in business. If you ever get granite anything, i hope it doesn't break or crack.



Initial install: so-so... really messy; did not precut stove and sink holes.



Countertop cracked in two places after 18 months; at the 23 month mark, I went to office, talked to receptionist, told her the problem. She was slightly rude. She went in to the back, talked with someone, and came back said owner/manager would get back to me in couple of days to schedule a fix date.



One week later: no call; went back, talked to same receptionist (now very snippy), still no manager came out to talk to me. She said "They forgot... They lost my work order... it's on their list". She also mentioned that this company only has a 1 yr warranty on their products, but my paperwork says 2 years. Well, not my fault.They will give me a call when they can fix it.



One week later: (now furious) Went back, same receptionist (still no mgr), setup a date to fix, in 5 days.

"When will they be there?"

"On Wednesday sometime?"

"Can I get a time or maybe a rough estimate?"

"Nope, sometime Wednesday"

So I waited all day Wednesday, fixers came at 5pm. Seriously? They could not fix the cracks without removing the stove, which my wife had just cooked on. Too hot to remove right then.



"When can you guys come back?"

"Friday"

"When?"

"Friday"



Yep, you guessed it... a no show. Have not gotten a call back ever during any part of this ordeal. I have had to track them down to fix their product - multiple times!v It has been 5 weeks since my initial meeting to get it fixed. I gave up and am writing this review.



Thanks for nothing.