AutoNation Ford Corpus Christi

Write a Review361-994-6200

Horrible experience with service department. Our service tech was great, but we had our 2010 Mazda CX-7 towed there when it died on the road. After 1 week of the mechanic "looking at it" and on the phone with Mazda because he could find any specific thing wrong with it, we were told 2 days before we were moving out of state that the engine was bad and needed a $10,000 new engine, but no reason why the engine could go bad in a 6 year old car. Needless to say we left the car there and borrowed a family members car while we moved and figured out what to do with our now useless Mazda 13 hours away. We found a mechanic here in New Mexico willing to look at it if we could get it here. We paid a towing company $800 to have it shipped here and guess what..... THE MECHANIC HERE PUT THE ENGINE BACK TOGETHER, REPLACED THE BATTERY AND THE CAR STARTED RIGHT UP. Nothing else done to it. PERIOD. So then we also had to pay this mechanic another $900 down the drain. We have called asking for answers and our diagnostic fee back $250 and cannot get an answer or reply to our messages. What if we listened to your mechanic and replaced the engine or bought the new car you were pushing on us?? We want answers and our money back. You hurt our family in a major way when we were vulnerable and did not have anything to spare and put a family member in a bind by lending us a car for 2 months, put bad marks on our credit because they automatically tried putting us in a brand new car upside down and ran our credit at least 6 times each. $2000+ in the hole because a mechanic relied on a bulletin and hurt us on acquiring our new home.... Thanks Autonation. :-(