Senfeng USA

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Let's see how can I explain... OK, Two days in advance we call this company because we are interested in buying a CNC machine. We talked to XUE ACHILLES, according to their office, he is the C.O.O.; General Manager and sales rep. The appointment was scheduled for Thursday July 9th at 9:30 AM to see how their machines works and one in particular that is capable to cut aluminum. We got there after one hour drive from the Valley of San Fernando, CA. The person at the front office did not knew anything; XUE ACHILLES was not there... We ask to see how this particular machine works... (The show room only has 4 machines) The person there said that the machine we were asking for it is not in US only in CHINA... that we can watch a video of how it works... ??... A VIDEO... Really?? We asked to this person to call XUE ACHILLES, and he did talked to him. The person at the office explain that we had an appointment with him and ask if he was willing to talk to us over the phone. THE INCREDIBLE PART... HE DECLINED TO TALK TO US!!



Be careful with them, I only saw two people working there and neither of them had any technical experience, based on the question I was able to ask in the few minuted that I was there. I call MULTICAM CNC Machines. I rather invest more money and get a reliable service.



He had the luxury to waste our time, to go back to the San Fernando Valley was another hour!



How can a company from CHINA can offer a machine... and be SO UNPROFESSIONAL!... HOW CAN ANYONE TRUST THEIR CUSTOMER SERVICE....