The Terminix International Company Limited Partnership, a part of the ServiceMaster Company, is one of the largest pest control providers in the United States serving both residential and commercial customers. The firm provides termite and pest control services primarily under the Terminix brand name. Located in Columbia, S.C., the firm offers general pest as well as termite control to residential, commercial and industrial establishments. It provides pest control services and protection against termites, rodents and many other pests threatening human health and/or safety. Terminix serves more than 2 million customers through a worldwide network of locations, including 864 service centers throughout the United States and in 14 countries worldwide.

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Reviews

LH
Lindsay H.

04/10/2018

Provided by YP.com

The WORST customer service I've experienced in a long time. They make Verizon look good. I first called 3/29/18 to order a CL100 termite inspection. Today is 4/10/18 and I still haven 't had one. First, they couldn't schedule me until 4/4/18. Then, I find out 4/5/18 that I actually was never scheduled, so they scheduled me a 2nd time for Friday, 4/7/18 at 10:30 a.m. I called Friday at 3:30 p.m. to see if I'd get my report by the end of the day. She said, "probably Monday." I said, "Why? Even after you forgot to schedule my inspection, you can't put a rush on this?" She said, "Well, we don't work on the weekends." WOW! Ok, so I made sure they had my email address (for the 3rd time) and patiently waited until Monday. I checked my email about 6:30 p.m. Monday, but no emails from Terminex. I called and left a message for them to call me ASAP Tuesday morning, which they did. They told me that on Friday (now 4 days ago), the inspector knocked on the door and nobody was home. I confirmed w/ my tenant that she was, in fact, at home during that time, but she never got a knock at the door at 10:30 when the appt. was scheduled, and she left for work at 11. At best, they were late, but I didn't get a call about this, an email, nothing. I've called them at least 6 times in 2 weeks. There's no reason why they wouldn't know how to contact me via email or phone to remedy this. So, I reluctantly asked about rescheduling for now a 3rd time, and she said it was going to be a few more days. NO THANKS! I promptly asked her to refund me the payment I made 2 weeks ago. I'm a realtor, and I order these inspections all the time. Never before in my career have I dealt w/ a more incapable, unorganized, and unapologetic business. I only gave them one star b/c it's the minimum allowed, but their customer service deserves a big fat ZERO!

More Business Info

Hours
Regular Hours
Mon - Sun:
Extra Phones

Phone: 803-563-7094

Phone: 803-931-0601

Phone: 803-462-4009

Phone: 803-753-1571

TollFree: 800-837-6464

TollFree: 877-352-9415

Services/Products
Wildlife Control
Brands
Sentricon
Payment method
amex, discover, master card, visa, cash, financing available
Neighborhoods
Southeastern Columbia, Northwest Columbia
AKA

Terminix Pest & Termite Control

Terminix - Columbia -Termite & Pest Control

Categories
Pest Control Services, Pest Control Services-Commercial & Industrial, Termite Control
Other Information

Emergency Service: Yes

Free Inspection: Yes

Pest Types: Bees, Bats, Bed Bugs, Ants, Termites, Cockroachs, Mosquitoes, Birds, Spiders, Scorpions, Fleas, Rodents

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