Columbia Medical Group

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CLOSED NOW - Opens atTomorrow 8:00am

My husband and I both had appointments with this doctor (Dr. Moore-Bowens). She took more time with him. She put his Rx's in herself. When it came to my appointment I waited over an hour to be seen and things seemed rushed during the appointment. I did go over my Rx's with her, but she said Amy would put them in that afternoon. Amy said they would be in by 5 PM that evening. Several days went by and my local and mail-order pharmacies still did not have the Rx’s in process. I called and left multiple messages. No human would call me back until I left a message for the office manager. Then Tiffany called and said it could take a week to put them in. I went over 6 Rx’s with her and specified number, dosage, and noted some to be written for brand name only. She waited another day or so to put them in to a local pharmacy. I ended up with three miss-written Rx's. One substance I was allergic to, two were written for generic instead of name brand, and one was for 6 pills instead of 12. Then they wrote an Rx for refills for a nebulizer (which I don't own) instead of an albuteral inhaler. The pharmacy made me keep this last Rx, since the package was open, being I thought I was opening my inhaler. I refused some of the other Rx's and they changed the one I was allergic to. I called to complain to the Office Manager again. He said Amy would call me early that day (It was 9 AM). She called when I was on the phone at 4:25 PM and left the message that I must call her back by 4:30 PM. Passive Aggressive, Incompetent Behavior. This, coming from a woman who was afraid to take blood from my husband and me during our appointments. I ended up with multiple wounds on both arms. She called two coworkers who she called the big dog and the heifer to take my blood. I had insisted on a butterfly, but they tore me up trying other means first. We are cancelling all future appointments!!!! There is no professionalism.