American Hot Tubs

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I've searched for a swim spa for months locally and on line and then I stumble upon American Hot Tubs. Where? In Colton, CA. The owner was not your typical salesman. He was a regular and relatable guy who happens to own the best products around. I bought a 20+ footer swim spa and hot tub combo for a great great price compared to ones I've seen in expos in Ontario and on line. My family and friends have enjoyed this spa last summer. We enjoyed the strong stream of custom currents to swim against and the massagers in the hot tub which the owner and I custom so that they hit the spots I liked to get massaged after a long day at work. I've recommended this spa to everyone I worked at the hospital in Moreno valley and to all my friends and family. Luis and his crew were friendly and helpful.

Not sure why anyone would have a problem with American Hot Tubs. I purchased a Hot Tub from them that was custom built to my liking. I also paid about $2500.00 less for the same Hot Tub I found at other Spa stores. They are not a retail store, they are a manufacturing shop and they sell there stuff for a ton cheaper than any other place you can find in Southern California. The owner was real nice and real helpful. I recommended him to friend of mine and she had a spa cover made to replace her old cover. She was just as happy as I was. I would recommend these guys to anybody.

This place was pretty cool. I was shopping around for my first spa and came across this place. They were about $2,000.00 less than every other place I when to (because they manufacture the spas, there is no middle man) . And they build them brand new, right in the building. The process was smooth, I picked the model and color I wanted, then 3 days later they called me in for what they call a "fitting" which is where they have you sit in the spa and tell them where you want the jets to massage you! Then they put all the massagers right where you told them to! Overall it was great experience, it took them about 1 1/2 weeks to finish the spa and I love it!

Disappointed. Great Spa, BAD customer service. Have a warranty issue. Have called company many times. Finally, after getting very upset with owner, the repair guy calls back, but he doesn't show up when he promises on at least 3 different occasions. Never phoned saying he wouldn't make appointment. The Owner of company has never called back, even though he knows his repair guy has been undependable. Have been through this scenario 4 or 5 times. Finally giving up and just going to buy parts and fix it ourselves. Would never recommend.