Tom's TV Repair

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I brought my 42" LCD by LG here - it wasn't powering on. I assumed they were pretty good from the reviews. But after they hadn't called me back with any update after 4-5 days I called them. The grumpy guy only said it needed a new circuit board and the cost was $195. I declined and picked it up. I then took it to The Sound Shop (7 E. Cimarron). They fixed it by simply using an LG remote to "reset" it back to factory specs. It now works fine. From this, I wouldn't trust Tom's and most likely would never take something to them again.

I was impressed with the friendly and prompt service I received from this business. I picked up my fully repaired large screen LCD TV in less than 24 hours. I was amazed they had the required power supply board in stock. Thanks to Tom!

I was really impressed with the friendly and prompt service I received from this business. I picked up my large screen LCD tv in less than 24 hours fully repaired. I was amazed they had the power supply board in stock that was required for the repair.
I had my TV back for weekend football viewing! Thanks!

I am very pleased with the service that I received on getting my optical out repairs was done in less than a day great job will come back if I ever needed to

Called Tom's to look at a LG LCD that I was having problems turning on. The tech who responded told me I had to replace all electronic boards in the set at a cost of $430.00. I paid him $65.00 and showed him out. This guy was totally lost and figured by replacing all electronics, the problem would be fixed. The problem was a broken switch.

Our 60" projection TV started to get a magnet like distortion on the screen so we called a few places and got estimates and checked which ones made house calls. Some places had outrageous estimates just to come out and look at the TV without a guarantee that they would be able to fix it and some tried scheduling us up to 2 weeks down the line. Tom's was able to schedule an appointment for the NEXT DAY and had the lowest price estimate to come out and look at the TV so we went with them. The technician came out the next day(Thursday)and after looking at the TV for less than a minute he diagnosed the problem, gave us a total estimate and was on his way with the broken part of our TV, leaving the bulk of the TV which was a big convenience factor for us(thing is a pain in the a** to move). The tech told us it would take up to 2 business days to get the part in and fix it. Unfortunately this fell over Memorial day weekend so we had to use a small TV over the weekend and Monday, but as

My complaint sent to the BBB is too long to fit in here so to shorten it they are rude, unprofessional and it has been TWO months that they have been "working" on fixing out TV!!!