Improvement Pros

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WE HAD A CONTRACT WITH THIS CUSTOMER TO PAINT ENTIRE HOME, TILE KITCHEN & 3 BATHROOMS, WOOD LAMINATE LIVING & DINING ROOM AND CARPET THE REST.ABOUT A THIRD WAY OF THE PROJECT SHE DECIDED TO BREACH THE CONTRACT TO GET LOWES TO GIVE HER ESTIMATES TO SEE IF SHE WOULD SAVE MONEY. I WENT WITH THAT SO SHE COULD SAVE MONEY ON THE CARPET. (WE WERE CHEAPER THAN LOWES ON EVERYTHING ELSE) WE PAINTED & SHE SAID SHE LOVED IT. TILED THE KITCHEN, SAID SHE LOVED IT. ALL OF THIS JOB WAS BEING STRETCHED OVER 2 MTHS+. TO ALLOW HER TIME TO PAY. (IT WOULD HAVE ONLY TAKEN 3 WEEKS) SHE ALSO GOT DISCOUNT PRICING FOR MULTIPLE PROJECTS @ ONE TIME. WE HAD AN ISSUE WITH THE ADT REMOTE THAT WE HAD MISPLACED BUT FOUND. MIND YOU THE HOUSE WAS UNINHABITED AND EMPTY WITH THE EXCEPTION OF OUR THINGS. SHE DIDNT GIVE US A KEY AGAIN WHEN WE STARTED BACK ON PROJECT. SO WHEN WE HAD TO LEAVE WE LEFT THE BACK DOOR UNLOCK SO WHEN WE CAME BACK IN THE MORN. WE COULD GET IN. SHE HAD A PROBLEM WITH THAT AND I DIDNT THINK IT WAS A BIG DEAL SINCE ONLY MY STUFF WAS IN THERE. BUT SHE DECIDED TO CANCEL THE JOB AFTER I COMPLETED THE WOOD LAMINATE. WHICH SHE SAW IN PROGRESS AND COMPLIMENTED THAT OUR WORK WAS EXCELLENT BUT SHE DIDNT TRUST US ANY MORE. I CANT ARGUE ON HOW SOMEONE FEELS ABOUT THEIR HOUSE. SO ON OUR PART WE SHOULD HAVE ASKED. THE PROBLEM CAME WHEN I COMPLETED THE AMOUNT OF LAMINATE THAT WAS ON THE CONTRACT. SHE WAS EXPECTING ME TO INSTALL AN EXTRA 25s.f. OF FLOORING THAT WE HAD NOT MADE CLEAR OR PUT IN WRITING. ON TOP OF THAT SHE FAILED TO PAY US $80 OF WHAT SHE OWED AND $300 WORTH OF HER SERVICES THAT WE BARTERED. (ANOTHER EFFORT ON OUR PART TO SAVE HER MONEY.) SO THIS REVIEW SHE HAS SUBMITTED IS INACCURATE. WE DO REGRET THINGS HAPPENED AS THEY DID BUT THIS HAS BEEN A LEARNING EXPERIENCE THAT HELP US CONTINUALLY GROW TO BEING ONE OF THE BEST HANDYMAN & HOME IMPROVEMENT SERVICES IN THE AREA.