Hamlett Spay & Neuter Clinic

Write a Review719-475-1800

This clinic is gruesome and horrendous.The staff is rude callous and desensitzed My cat Priscilla suddenly took ill, before I realized it she was at heavens gate. I check hamletts website so mention of scheduling an appointment to put my baby to sleep.
We arrive at 9am and I tell them my cat priscilla is dying. they ask me did I have an appointmnet I said no as I thought it was a walk-in bases, the receptionist tells us to have a seat and to call for an appointment. Really we are there Priscilla is dying so the receptionist checks with the Vet he, she denied Priscilla services,Why, because they had 40 spay and neuter and two euthanasis scheduled for the morning.
i called to complain to the office manager Sandra Moe was just as rude, insensitive and could care less. Ms. Moe told me they where overbooked and under staffed She was trying to equate her recent hospital stay with the death of my Priscilla .

Hamletts has a butcher assmbly line operation going on in the back, because of the excessive surgeries they need to be reported and I will be looking into it. I can't believe they have the best intrest of the animals in mind.
they all could use a sensitivity chip. My heart was broken and i was crying they could care less
Good luck to everyone who takes thier animals there I will not patronized them agin.
they are horrible
Lilithia

I drove a friend there to get her dog spayed. We got there 10 mins early for her appt & were checked in right away. The receptionist answered all her questions (some of which were pretty basic as this is her 1st puppy ever) & offered good advice for where she could get more info if she wanted it.

My friend went back w/ her puppy while I sat in the waiting area. I've worked in the medical field for 25 yrs & thought I'd seen just about every bad, rude, ignorant behavior people can come up w/ when they're stressed out, but some of those customers really were unbelievable. They marched in, making demands, interrupting the poor receptionist when she tried to ask simple stuff like, "Do you have an appt?" They acted like she had a nerve asking that, like whatever their crisis was, the entire clinic, & every other customer & every other pet should come to a grinding halt just because their personal pet was sick. I don't mean to sound insensitive, but why do some people think their sick dog is more important than the sick dog that got their before them, or whose owner made an appt? It's just selfish.

I didn't get a chance to tell the staff how amazing they were for putting up with all that because it quite literally went on for nearly the entire 30 mins I was there! 1 owner after another came barging in, demanding they get their pet seen immediately. Seriously - those girls ought to get hazardous duty pay!

So, Ladies, I didn't tell you then but I'm telling you now: You are angels! In the face of extreme bad manners & outrageous demands, you kept your tempers, tried to explain things to people who didn't want to listen, & somehow managed to keep things running smoothly. You took terrific care of my friend's puppy, & shared with her things that will help her be a better dog owner. And your extra patience with the little old lady who was hard of hearing, well, you get extra gold stars for that one (I've been there - I know how it is!).

Keep on doing the great things you do!

I made an appointment for next available neuter in October 2016, for January 2017. The receptionist said they sometimes have cancellations and I may get an earlier appointment. I was happy when I got a call in November 2016 to bring my dog in the next morning. The receptionist went over the usual, no food or water after 9pm, drop off and pick up time. Although I just had knee surgery the day before, I did not take my pain meds so I could drive my pet to get neutered the next day. When I arrived, the clinic had no records of anyone calling me about space opening up and told me to come back in January (my original appointment). I even showed them the incoming call and two minute conversation I had with their clinic. Still, no service and no appologies for their mistake. I simply got "I understand how frustrating it is".

I have been going yo Hamletts since they were at the bolder location. They are always busy and schedule up fast, but it is because they are good. Good vets are worth the wait. I don't know how they could be butchering animals when both of my male cats and male dog had beautiful stitches. The times for surgeries is an appointment (so they dont overbook)but walk in basis. My advice is to show up the earliest time and for vaccinations walk in. Less waiting time, the earlier you come. I have never seen the receptionists get rude before, but id imagine they have bad days with rude patient owners. All of my pets and future pets will go there. I have a spay appointment for my new girl kitty in two weeks. They are the cheapest for shots and surgeries, with good vets. All of my animals recovered with no infections or complications (:

Terrible decision scheduling my cat's spay here...I got there at 8:50 for my 9am appointment and after 30 minutes of sitting there, 2 attempts to speak to the receptionist, and still not having even been CHECKED IN, I left. The receptionist could not have acted any less interested in me or my cat and didn't even look up when I approached the desk but instead just kept pretending she was busy. I've never been treated so rudely and with such disrespect. I can understand the economy is bad and if you hate your job sometimes there's really not much you can do about it because no one's hiring...but come on, the day had just started! The vets might be great and talented surgeons but I will never know because the receptionist was so unprofessional. If you want to take a huge gamble and potentially waste a lot of time and gas, go here, otherwise I would definitely call someone else.