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Reviews

DR
Diane R.

09/16/2016

Provided by YP.com

I have never been more frustrated dealing with any company, ever. I bought 3 Signature Units from them about a year and a half ago. They were not packed well and suffered damage in shipping. It took over 2 months to get reimbursement for the damaged products. Then it took another two months to get the replacement tanks and they sent the wrong ones. It took another month to send the correct tanks. Then the ballasts burned out. We were still under warranty but it took over two months to get their electrician to show up to make the repairs. Then he arrived with no parts and no instructions or schematics to make the repairs. We have now moved into dealing with a totally incompetent company when the bottoms of the tanks begin to fall out. New tanks were ordered and they sent the wrong size. Then lights began to burn out, more were ordered and they sent the wrong bulbs. This company should be shut down for total incompetence.

More Business Info

BBB Rating
A+
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Hours
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Neighborhoods
Southeast Colorado Springs, Pikes Peak Park
Categories
Pet Stores, Pet Supplies & Foods-Wholesale & Manufacturers
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