Ace Hardware Circle

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OPEN NOW - Closes at 8:00pm

I went in to return an Ace Hardware brand deadbolt and 2 door handles that we were unable to use in a remodel. To begin with the door handles were not of great quality, but the encounter I had at the Circle Drive location was nothing short of aweful! I didn't have a receipt so I was prepared to recieve store credit but that wasn't what they had in mind! After asking if they could verify my sale using my credit card info, the lady very rudely said they could but still argued with me about the whereabouts of my receipt. She was finally able to verify that I had purchased them some time ago and when I suggested that she might have been more hepful in the beginning, she became irrate. The manager was summoned, he spent a few minutes at the computer and then told me I could not return the item because it had been discontinued! (Probably because it's a piece of junk!!) I will never shop at the local hardware store again!

I went in to return an immersion heater without a receipt, expecting an instore credit. What I got instead was a lecture from a very rude staff member who told me very sharply that, no receipt no credit. Every store has a right to make its policies, but to be rude to a customer is shooting yourself on the foot. The same policy could have been stated politely- they were not getting any arguments from me over a $5 product. Too bad, they are going to lose me as a long standing customer.

Very helpful. Good prices. When ordering online you can have your order shipped to the store and not pay any shipping fees.