U-Haul Neighborhood Dealer

Write a Review618-344-2483

CLOSED NOW - Opens at 9:00am

In response to this online complaint, Mini-Max Storage and U-Haul thoroughly investigates all customer complaints and grievances. This particular customer’s review of their experience is unfortunate. We have been in business for over 35 years and have never had an issue with any type of animal or insect infestation. In fact, we pride ourselves as being one the cleanest storage facilities in the area. Every unit is thoroughly cleaned and inspected before and after each rental. Our maintenance staff hand scrubs the walls, sweeps the floors, removes any visible stains and then sprays the unit with insect repellant. We also install/replace rodent repellants each time a unit is vacated. This procedure has been extremely effective over the years. As I’ve said, we have never had an ongoing issue with rodents or insect infestation. In this particular case, the renter informed us that her unit was infested with mice and bugs. This revelation came to light after two years of continuous occupancy. We were not made aware that this situation existed until after the fact. There were no signs during her rental term that such a problem existed. If our staff had been made aware of the situation, corrective action would have been initiated. Also in support of the fact that no infestation was present, each of the surrounding units was immediately and thoroughly inspected and found to be free of any evidence or signs indicative of an ongoing problem. It is unfortunate that our good reputation is being attacked. Upon final inspection of the unit at the time it was vacated by the renter, it was found to not have been cleaned and swept out sufficiently to garner the return of the deposit. This is clearly stated in the contract rental agreement. The renter was supposed to be notified immediately that the deposit would be withheld. In this case, the manager failed to properly follow the company’s guidelines requiring a timely notification. This error has been dealt with accordingly, and should never happen again. We apologize to this renter for such an oversight. Sincerely, Steve Golightly Owner Mini-Max Storage & U-Haul