Bumpus Harley-Davidson Shop of Collierville

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CLOSED NOW - Opens at 10:00am

I have used the Collierville store now for almost 5 years..I moved from the Whitten location when the tech that serviced my bike moved to the Collierville store. I have been nothing but pleased with how I have been treated. In the future the Collierville location is the only one I will be rolling my bike into!!!!!

ech that serviced my bike I have been nothing but pleased with the service I have

How should I be fair while still getting my honest review across? I dropped my bike off for some front brake work, I had a brake pad dragging. They called me a few days later telling me it was ready and I picked it up a couple of days later. It was an easy fix, bleed the front brakes and adjust them. I pulled out and as I went to stop at Byhalia Rd. no front brakes!!! Handle goes right to the grip, thank goodness for independent front and rear brake systems. I immediately pulled back in to the shop and another mechanic re-flushed the brakes, there was air in the lines. Everyone at the shop was genuinely concerned and they took care of me on the spot!! Thank you!!

Here is my issue with Bumpas, 1) the mechanic did not do his job 2) He certainly did not test ride the bike and is sooo lucky no one got hurt. 3) lastly I asked for the owner to call me and he has not, shame on you!!! You could have killed a customer and you are not enough of a man to call and apologize. you still make me pay for the service?!? This bike was purchased at your store, it is my second Harley, it will not be my last. It is however my last trip into one of your dealerships, pitiful.