Rainbow Clean & Press

Write a Review410-667-0900

OPEN NOW - Closes at 6:00pm

This place is a rip off, does a poor job, and provides terrible service. I took my wedding gown there for alterations by recommendation of my bridal salon. Despite 3 fittings and alterations, the dress was still lopsided, the hem was uneven, and the front panel of the dress was scrunched up on one side. I had no idea the assistant tailor was doing the alterations. In the final fitting, she admitted the creasing was because she didn't do a good job of sewing the fabric together, but she didn't feel confident she could fix it and the owner (Sue) isn't back until another week. In the end we brought it home and my mom spent a week fixing it by hand before our wedding. Service was terrible, the male employee hissed at me and said I'm annoying for wanting to try on the dress again at the final fitting.The pricing was ridiculous, they were evasive every time I asked about the price. At first Sue said she wouldn't know until she takes the dress apart. I kept pushing for a price range and she said anywhere from 200 to 1000. I thought my dress was pretty simple and should be on the low-mid range... At the second fitting she still wouldn't give me a definite price until I got irritated and said "how can you run a business without knowing how much you're going to charge people" in front of her other customers. She finally mumbled $900 and I was furious. My dress was pretty simple, she didn't do a good job, and for that price I could have shipped it to Kleinfelds. I said I would not pay that much and asked her what's the price for the work that's been done so far because I want to take it somewhere else. She panicked and all of a sudden brought it down to 650. I sense they charge you based on whatever you look like you'll pay. In hindsight I feel like I still paid too much, but I just wanted to get out of there.



It ended up being a terrible experience primarily because they did a poor job. I could imagine myself paying the price if they did a fantastic job and provided decent service, which they didn't. The other thing that irked me was that they don't respect other people's garments. I see other people's dresses lying on the floor every time I go in. The place is a mess and you just don't deserve the attitude.

Sue is a TERRIBLE person. I am a soon to be bride and my wedding dress needs to be altered. I called a few bridal stores to see if they could accommodate me and they were all busy but Gamberdellas in Towson recommended Sue by name so I decided to go to her. She put the pins in the hem and the sides that needed to come in and she asked me if I wanted to know a price before we proceed. I was assuming it would be at very most $400 because I know multiple brides that have had alterations don't in the Baltimore area all around $250. Sue looked at my dress for a few minutes and she said it would run $900 or more!! For a hem, sides taken in and a bustle! I immediately started crying (wedding is 1 month away and I have a million things to stress about) I told her the dress only cost me $850! She said I would have to go somewhere else. I walked out of the store in tears and made a few calls and my hubby to be told me he would pay for it if that's what it costs. So I got myself together and went back in and told her that if she thinks that is a fair price I would like to have her do my dress. She didn't even look at me and she just said "no". I was in shock and started crying again and I said, "what do you mean no?" I continued to literally beg her to do my dress because for some reason, I thought she was my only option with the wedding only 1 month away, and she continued to turn me down. What kind of a terrible person can look at someone crying and begging them to do a service and just say no to them. Sue had no emotion and she is a terrible person. I will tell everyone I know to NEVER get anything cleaned or altered here. Also, on a side note, I found another bridal store to do my dress for $275 for everything including sewing the belt on (which Sue said would be extra on top of the 900). Ridiculously overpriced and TERRIBLE service.