Wendy's

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OPEN NOW - Closes at 1:00am

I'm not one to complain, but this wendys is horrible. I used to work down the street from it so it was convinent for me to go to lunch there. Every single time i've gone there they are always SO rude. They cut you off when you speak, get angry if you ask for sauce at the window, ect. I understand lunch time is busy but i mean there is no reason to act so rudely. The last straw for me was when the cashier slammed the window as i was speaking to her in the drive- thru one late night. Never have i seen or experienced such rude customer service at a place EVERY single time. Learned my lesson not to go there anymore and tell everyone i know not to go there.

This Wendy's finds every way to make your order unpleasant. First, the service is slow: both the inside line and the drive-thru proceed at a snail's pace. Second, the employees taking the order are not articulate and have a hard time communicating with the customers. For example, if you order lettuce and tomato on a sandwich that doesn't come with lettuce and tomato, you get a line like "lettuce and tomato only?" No, I want everything else that comes with the sandwhich (e.g., bacon and cheese). Third, your sandwich doesn't come with the lettuce and tomato even though they charged you extra for it. Of course, you typically don't unwrap each sandwhich at the drive-thru to check on the ingredients, as that holds up the line and makes your sandwich cold. Fourth, when you meet the manager you learn where the employees get their sloppy, unprofessional practices. I won't include her name here but you can recognize her as an overweight black woman with a bad, unprofessional attitude--not managerial at all. Fifth, if you take the time to point out that they made a mistake with your order (and they will make a mistake with your order), the employees will not understand how to fix it and the manager will make a show out of trying to demean you in front of her employees, as if saving face in front of her teenage employees was her highest priority. Wendy's corporate, upper-management, and this franichise's ownership have been informed about her phenomenally poor customer service and low-class attitude, and she's not going anywhere. Unfortunately, that might mean she's staying at this Wendy's teaching young folks how to run a business into the ground. Sixth, they make the worst kind of mistake: they don't put food in the bag that you paid for, so you have to go through the snail-like line again and deal with their attitude. The kids make mistakes because the manager doesn't care. Finally, getting out of the parking lot is a real inconvenience. Even without the first six worker shortcomings, the location makes this Wendy's worth skipping. If you want to turn left onto SOM Center, you can't because traffic backs up in front of you all the way from Mayfield and you have to cross both lanes of southbound traffic to get into the northbound lane, the danger of which is augmented by the fact that you can't see the northbound traffic through the backed up traffic. If you want to turn right onto SOM Center, after the backed up traffic passes you, you go straight into the incessant construction near Mayfield and SOM. This Wendy's doesn't have a traffic light to help you get out, like the one on Richmond Rd. does. This Wendy's is so bad that my family will never go to ANY Wendy's franchise again because of the bad feeling we get when we look at the food, the store, or the corporate logo. We just see that terrible manager showing off for her employees and losing customers.