Tammy Steele-Kidd - State Farm Insurance Agent

Write a Review216-741-8387

CLOSED NOW - Opens at 9:00am

Without going into to much detail I can tell you that I have been a customer of this agent for approximately 14 yrs and recently I have had some life changes. This agent went out of her way to chose sides in which she had no business doing. I own my home with my husband and they tried to remove me from my homeowners policy stating I needed to be listed as a renter. They kept trying to tell me this was for my protection etc. I told them repeatedly I own the home with my husband and I out right refused to be listed as a renter and that we are both to remain on the policy. They even sent someone out to the home without calling to "Take pictures" to change the policy and again I told them I am not a renter I am an owner. Finally, after I advised I was calling my attorney the owner Tammy called yelling at me that she has bent over backwards to do her best! She said she was adding me back on to the policy in which I advised her that if State Farm does not allow something then there is no way she would be able to add me back on. Come to find out that there was a request for me to be removed, no doubt where that came from however this office chose not to be honest or clear. Also, THE WORST THING : State Farm in AZ called me today on a follow up and put me on hold she called Tammy Steele Kidd and she said she spoke to Tammy who said I requested my husband removed!!! This is an out right lie I would never request him to be removed we both own this home and he is currently paying the homeowners bill. There is no way I would ever request this and so I requested a complaint be filed. Completely disgusted with the lack of professionalism.

Tammy has been my agent for many years. She and her staff are top notch!! Any time I have called her office to ask a question, they have always answered me right away in terms I understand. I would recommend Tammy to any one with insursnce needs.