Suburban Mechanical

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I built a fully custom home and hired Suburban Mechanical to install the complete HVAC system. They did not install a lot of equipment per manufacturers recommendations and I now I am stuck with a system that doesn't properly function. I attempted numerous times to contact them, but I keep getting the same response that they will be out in a couple weeks. I finally gave up and disputed their payment with the credit card company. The credit card company performed their investigation and deemed that Suburban Mechanical was at fault and refunded their final payment. My next step is to hire another HVAC contractor to finish the work and then take legal action against Suburban Mechanical. They have a very unprofessional team that argued with my general contractor. If you do use Suburban Mechanical, please make sure to pay with a credit card so that you can get your money back when they do something wrong.