Montenegro Restoration

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A few shingles on my roof flew off after a storm. We called Montenegro &they sent someone out, who gave us an estimate &told us they would replace the shingles temporarily for the winter, until March when they would replace the whole roof. We agreed &signed papers &cut them a check. They said they would be back sometime that week to replace the missing shingles. More than a week went by &we hadn't heard from them. My husband called, they sent someone a few days later. All was well until March when they came to do the roof. They were replacing the chimney cap too. The new roof looked great, except some shingles were raised. They said that they would lay flat after a few months when the warm temps heated them up. They said they were having a difficult time finding a cap because our chimney had "odd dimensions". We took their word for it. After a few days of not hearing from them again, my husband called about the chimney cap. Finally someone showed up with what looked like an animal cage. He said it was "custom made". After he installed it, there was a large gap under it where birds can get through. He said if that happens call him &he will see what else they can do. Wouldn't you know a few months later there was a nest in it. We called the guy and he would not return our calls. We called the main office and they said they would make sure that guy called us back. He eventually did &again promised within the week to come remove the nest &check it out. That was almost two years ago now &he hasn't shown up. He will not return our calls. We have called the main office thinking maybe he no longer works for them. He does, &they said he would call us back. He never has. We periodically call &leave voice mails but to no avail. The roof shingles that were raised that they promised would lay flat, are still raised! My husband called again a few weeks ago&we can't get in touch with anyone. Looks like we will be finding a new roofer this spring to fix Montenegro's mistakes.