Cleveland Wedding Video Simply Elegant Weddings

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DO NOT EVEN BOTHER, RUN AWAY!!!



This was the most unprofessional company I have ever worked with!! I was unable to reach them for over a month and finally spoke with them a week and a half before my wedding. They showed up late, did not show up with what I had paid for and tore down early due to the power going out for a short time! Their employee began packing up the uplighting 15 minutes after the power went out but assured us that when the power came back on she would put the lights back out. Well the power came back on and she was still packing up, claimed the photobooth now did not work. And by photobooth I mean a black curtain (only one) and a tower, not actually a booth! She also showed up without any props, thankfully I had my own. Upon her refusal to set stuff back up and instructions from the so-called owner of the company (who by the way supposedly sold the company in April hence why I had such difficulty contacting them April thru May) to leave, she claimed that my husband had assaulted her and that a large group of bikers had surrounded her and would not let her leave. This was not the case, though I am sure my husband had a few choice words for her. Ultimately, she packed up and left which means that my guest book only had 3 pages filled out because I was expecting to use the photo strips for the guest book and then the guests would sign. So basically I don't know who all was in attendance and my reception was basically ruined as my husband was now angry and not in the mood to have a good time. He missed our last dance due to his mood! In the morning I received a call from the "former" owner stating that I would not receive a refund of my money due to his employee being assaulted. There was no assault, no assault charges filed and if anyone was in the wrong it was Simply Elegant for not providing the services I paid for for the duration of my reception. I have filed a complaint with the BBB and while doing so came across another complaint from April 2015 from a couple who had the exact same thing happen, short power outage, employee packed up, owner claimed assault and no refund was received. This company is a scam and has done more harm than good. Take my advice and do not consider this company regardless of the deal they can offer as they will not come through! Had it not been for my wonderful DJ and photographers (not Simply Elegant related services) my reception would have been a disaster!