Mini Movers

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Mini Movers was contracted by a shipping company to deliver and assemble a treadmill I purchased. They showed up on the scheduled delivery date and time; however, the crew sent to assemble my treadmill broke a part and they told me they could have a new part delivered and would be back in 1-2 days to assemble. This was not a true statement and they left an unassembled hazard in the middle of my floor. They told me they would take care of getting the new part.

I had arranged with Mini Movers to pick up the broken treadmill on 12/22 at 10:30 am. They set that time and date. On the date and time of the pick up, they called to inform me that they would not pick up the broken treadmill until the new one was delivered. At this point, I presumed Mini Movers had notified the company of their breaking the part and telling me to refuse delivery -- this was not the case. They did not inform the company of the situation.

I followed up with the treadmill company and they informed me that this particular model was a scrap and replace -- a whole new treadmill would be delivered not a new part. So I requested that the new treadmill be assembled and not a part removed to assemble the heap on my floor. Again, I'm thinking they informed the company of their negligence but that was not the case.

They did not inform the company of the situation and when I followed up a month later as I had not been contacted by Mini Movers about a replacement delivery, the treadmill company said they had not been notified. The treadmill company has since sent a new treadmill and a different company will deliver and set up at my request.

I paid $250 for the white glove treatment and was extremely disappointed that they broke my treadmill and left a mess for me to resolve.

When trying to discuss with their representatives, I was met with unprofessional, rude behavior. They are not a good company and if you have a choice, choose someone else.

sams club has these people move for them when items com into Cincinnati , my order is to be
delivered by Nov 23 2016 and they received my items and when called for the time they was coming they said it would be Dec 9 2016 , so if your in need of some thing on time this is not the place to use , and most of all don't buy from Sam's club because they will not do anything about it.