Drw Services Group Inc

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Using DRW has been a nightmare. I am an apartment owner, and contracted DRW Management without reading any reviews about them. Big mistake.



DRW did not keep in contact with us regarding people coming to see the apartment or people who applied. Their policy is to only contact the owner if they have someone moving in. As an owner, it is good to know how many people are looking and get feedback from those people.



When I found out someone had applied that I knew, I contacted them and asked them for a list of applicants. They said they do not keep names of people to whom they show the apartment. They did not say they did not keep information of people who applied but were not approved, but those names were not available, either.



I was advised of the new tenant's move-in date, but unknown to us, they had the tenant move in early. We had scheduled to have both units sprayed for pests while both units were empty. Since they did not tell us they had changed the move-in date, we had some major wrangling to do. When I called the office, Diana (the owner) was incredibly rude (huffing, puffing, sighing, and ultimately hanging up on me) and said it was our fault for not letting her know that we were spraying the apartments. I am not quite sure why I would tell her this, since they already confirmed the 5th -- three times.



I called back and talked to Tammy. I must say, she was very nice and helpful.She told me I should have gotten a confirmation letter from DRW to let us know the move-in date of the tenant, which we did not. She apologized for the mix-up. While I was on the phone with Tammy, the tenants showed up, so I had to go. Tammy understood, and said if I needed any help with the situation to call her back and she will help me out.



I went out to meet the tenant, and Diana was on the phone with the tenant. Since the tenant saw me coming, he told Diana he would talk to her later. The first words out of his mouth was that DRW messed up. His story was right in line with all of mine.



The tenant and I worked things out on our own, but that does not change how DRW handled this entire processes, including the owner hanging up on me...which I see from other reviews is a normal business practice.

This is a horrible property management company. They do not respond to trouble calls and lack ethos. Diana will say that the repairs are in the works and nothing is down. If you question them, they will refuse to answer or be held accountable. It took legal action to break the lease and still have yet to check out mold and left dead rodents for months. I would advise to never do business with DRW, as they only care about the money. They are quick to ignore the law for their own benefit. They do not understand the meaning of customer service and should not be allowed to operate as a property management.