W Chicago - Lakeshore

Write a Review312-943-9200

OPEN NOW - Open 24 Hours

Not a bad hotel, is in a great area downtown. The service was pretty good even if the rooms were a bit small. The one downside is that they are also a bit expensive for what you are getting.

Very trendy hotel. Close some great attractions in the downtown area!

The food was fulfilling. Great view of the hotel at this restuarant.

This was my first time staying at a W Hotel. I was more than satisfied with the accommodators (super comfortable bed) and the service was outstanding Example: call for wake-up call, set time then I was asked if I'd like a follow-up - snooze button call. When called in the morning received call from real person who asked if they needed to call again in 15 minutes. Service greatness. I'd give the W 5 stars, but the modern/tiki design is not in line with my own personal taste. That said, great hotel.

Made a reservation for a room w/a view of the lake by credit card. Was not told that I had to be there at a certain time. When my friends and I finally made it there, we were given a room with the view of A BUILDING!!!

Requested a different room (in a hurry due to plans), stayed on the phone for TWENTY MINUTES arguing with a customer service rep. who said I lost my view of the lake because I checked in late? Since we were in a hurry we left one of our friends to stay in the room (the manager was to call back). We came back to find our friend sitting in the lobby w/our bags. They moved the room. Got to the room, it reaked of cigarrette smoke, the carpet had an anonymous "wet spot" in front of the TV by the window that would stay wet through the night on to the next day. The bathroom door would not slide shut. Anyone sitting in front of the mirror that was by the door could see everything.

However, the bed was comfortable. The food service was great. The ppl. who delivered the food were great. Then... what we came there for, the view, was great. Although on the 8th? floor. I would not recommend Hotel W just because of the cust. serv. rep. on the phone who told me "I lost my view when I decided to check in late." O, let's not forget the smoke and anonymous "wet spot." :(