04/26/2016Provided by YP.com
I bought a car. Got financed from total finance.I will never go there again they are unprofessional n a bunch of rip offs. Can't wait to pay off my car loan. They impose fees that are ridiculous . if your one day late or your payment is on a Sunday rest assure first thing Monday they are blowning up your phone n imposing fees. Horrible place n I would never recommend this place to anyone. You can buy a brand new car for what they charge u for a high mileage used car. Ridiculous rip offs...better business should look into this company. I give one star because I have no choice to not give any.
04/15/2016Provided by YP.com
i will never give stars to this business they have a very horrible service ever from their dealership all the the way. I bought a car and next day the engine light came up I asked the guy what is this? and he was just acting like may be it's just a sensor or something. I hate their website is full of spanish so i do not know for people like us who do not understand spanish what do we do it is very very tough business i am not happy but i have no choice i decided to go with a payments since i have already committed myself. BIG NO RECOMMENDATION TO ANYONE
04/15/2016Provided by YP.com
Wish I could give NO STARS OR NEGATIVE. To quote another customer "Currently finance with this company the rudest people work there. They threaten you to make payments and insult you when an arrangement needs to be paid. Harassing phone calls, harassing phone calls to FAMILY members when they don't get in touch after ONE phone call. Aren't willing to work with you WHATSOEVER when it comes to financial situations. They take advantage of people who don't have the best credit rating, & then screw you over! Have offered to return the car (which is in better condition than when I purchased it) just to get them off of my back! And the answer is always no! No matter what. NEVER missed a payment and yet So embarrassed to have done business with them AND Car Outlet and even a lot more embarrassed that I purchased a 8000$ car and after two years of payments STILL owe 6700$. Completely outraged and will be finding a lawyer who. Can GET ME OUT OF THIS CONTRACT
04/14/2016Provided by YP.com
Do not buy or Finance anything from this company Total Finance LLC/Car Outlet-Elgin before you do your research on the car that you want. Dealt with Finance company since February 2014 the worst customer service with the only attitude that they only want your only. Check Carfax, dealer recalls and of course reviews and Blue Book value before you buy and sign your life away. My car was way over priced with very high mileage. Many car repairs since 2014. No lemon law on used cars in IL. Easy pay (Total Finance) will work with you alright...yeah it will cost you. I could have bought a new car after adding it all up. Never received the payment book as promised and wants you to come in person with your cash or credit card. Beware of the REFERRAL form that they ask you to fill out over 9 names I think. It's NOT for referrals it's for only to call everyone to find you to pay your bill. This is illegal per IL Attorney General and false advertising. BUYER BEWARE!
06/30/2015Provided by YPmobile
Fake star just to get my report in worth less place!
04/16/2015Provided by YPmobile
Horrible place! Horrible customer service, horrible people!! Stay away from car outlet don't but a car from there ever.
12/09/2014Provided by YPmobile
Stay away from this place!!! I totally regret buying a car from here, these people are extremely rude. They harass your family members that you used as referrals. My advice is go somewhere else, don't waste your time and your hard earned money in car outlet.
12/08/2014Provided by YPmobile
First off if you get any talk back B.S from customer service ask to speak to the manger or supervisor .. If that that don't work call the Better Business Bureau on them
Dont let them charge you fees you really dont have yo pay.
Mi gente no compren de aqui
Son unos hijos de la chingada
I made it my mission to spread the word on the evil ill's of car outlet and total financial LLC do business
Stay away from this place
11/22/2014Provided by YP.com
Bottom of the barrel service. The employees lack professionalism and education.No help what soever. Good way to drive your business to the ground I'd say.
11/13/2014Provided by YP.com
WORST DEALER EVER DON'T BUY A CAR FROM CAR OUTLET OR GET A LOAN FROM TOTAL FINANCE.
EL PEOR DEALER QUE EXISTA NO COMPRES CARROS O OBTENGAS FINANCIAMIENTO DE CAR OUTLET O TOTAL FINANCE
01/08/2014Provided by YPmobile
I got a car here and I can't wait till I pay it off! This place is garbage!!! Don't ever buy your car from here the managers are ghetto and rude to you. They demand to have you pay or charge you 500$ late fee?!?!? Are you joking?? I'm still on hold for about 1 hour and have one question and they keep hanging up on me!
11/29/2013Provided by YP.com
Car Outlet Es una compañia de ladrones, y estafadores, yo compre un mitsubishi eclipse 2003 y me lo vendieron con cortos electricos en las luces de los frenos (lo cual jamas me avisaron) la policia me ha parado sin numero de vecez por la misma razon y me han dado muchos tickets por tener las luces quemadas, le he cambiado los focos y los cables y aun asi se sigue quemando los focos. Tambien el carro venia sin frenos en las llantas traceras ( lo cual es muy peligroso y pudo causarme un accidente) los bolt joints de las llantas estan a punto de romperse, el radiador estaba partido y tiraba el anti freeze . El carro es una basura y no me lo quieren aceptar de regreso, yo ya no lo quiero, pero me dicen que lo tengo que terminar de pagar quiera o no. No confien en este lugar de Car Outlet, solo quieren su dinero, y aprovecharse de la gente. Asi como dice su comercial " QUE SENSILLO ES " ... " QUE TE LA METAN DEL DERECHO Y DEL REVEZ " . Sino quieren vivir una pesadilla con estos estafadores, no les compren, se los digo de todo corazon y por su bien.
09/04/2013Provided by YP.com
This place is shady. I was late on a payment and all these people did was call all my references and when they didn't get a hold of me they started leaving voice mails asking if I was still alive and that they wanted there truck back and they were going to cancel my loan and take my truck by force. Customer service sucks and I'd stay FAR AWAY from this company and there Car Outlet dealers. Also don't put any money down on a car because they hide that money as a down payment but the agent that helps you with your sale is the one that keeps that money in her/his pocket.
TERRIBLE COMPANY AND WILL NOT ADVISE PEOPLE TO GO THERE .
(wanted to give a no star to this but couldn't)
07/15/2013Provided by YP.com
This place is NO good everyone... They are so fast in giving everyone a call to collect payment if you are a few days late but yet again when you are entitle to a refund they act stupid and have to wait till they have time to issue you your check. Oh but call them to paid off the loan and right away someone is helping you out. People please don't buy from this place besides being a rip off the don't even report to the credit bureau to either better or your credit or get credit. I really don't know how they are still in business after so many complaints to the BBB. The vehicle I purchase almost 3 years ago and thank god I paid it off it came with roaches.... Yes roaches people then they try to better it by detailing my truck which their detail suck cause it didn't help at all. Piece of advice if you are going to buy a car from this JOKE place let it be your last resource..
01/23/2013Provided by YP.com
I can't understand how people say this is the Best... I made an appointment to see a couple of vehicles and when arrived none was available just one that I was lucky that they had by accident, first they wanted to run my credit first, they were so eager to check my credit; after many attempts and almost an hour of waste of time and a headache I allowed them to ran it, in mean time Ive requested to bring vehicle down so my wife could see it from inside, just to re emphasized this vehicle was not our first choice and they wanted to give us that one, there were NOT any choices; the first the car was not our taste, the price was too high priced; the tag said 23K and they said they did me a favor to bring it down to 18K with 120K+ Miles... Are u kidding me? After many cat and mouse situation and negotiating, I just wanted to leave this place, they wanted so much of down payment, give me peanuts for my car and did even wanted to tell me what was the interest percentage they were giving me, I just wanted to run away from them.
The take out about this place, DO NOT recommended, ended up being the same or worst ever experience, NOT i repeat NOT MANY choices on cars, there are better choices and NOT high mileage; go somewhere else.
UPDATE: I ended up buying the car after 2 days at the Western Ave location, near Irving Park in the North side, and as far as I know the entire corporation is bad. I still regret the time I took; wasting my life on them. It has been 4 months and I've been kicking my rear every day. NOT nice as everyone says, they are trained to deal with people with NO legal documents, all is false advertisement; they run commercials in Spanish attracting illegals and stick them with vehicles with millions of miles and forcing them to buy their insurance from Car outlet, they should be so shamed on how they lie, they don t have the cars the you are asking, I dare you to call and request a vehicle and they will say they have it, once you get there the vehicle is not there and they will aggressively push you to buy another vehicle. Raymundo, and Louis are not as nice as people say, they just want your money and forget it; do your self a favor RUN from any car outlet please I beg you do NOT or you will regret it. Customer service is pure BS and cars are bad, I guarantee you that your purchase will be a very sad experience. The other reviews saying they are great is a lie.
05/08/2010Provided by YP.com
SON UNA BOLA DE RATEROS NO COMPREN CARROS EN CAR OUTLET SON LOS MISMOS RATEROS DE TOTAL FINANCE LE PROMETEN COSAS QUE NO CUMPLEN PAGUE 5 VESES EL BALOR DEL CARRO PARA ENPESAR MI CREDITO ME DIGERON QUE EL CREDITO COSTAVA Y YO ACEPTE Y LUEGO MESALIERON QUE NO REPORTAVAN EL CREDITO Y YO POR ESO YO HABIA PAGADO TANTO DINERO AL SEXTO PAGO ME ATRASE CON 18 DIAS Y FUERON A RECOJERME EL CARRO TENGAN MUCHO CUIDAD DEMANDEN NO SE DEJEN ESTAMOS EN USA,,,,,,,,,,,,,,,,,,,,,,,,