Thorndale Cleaners & Tailors

Write a Review773-334-0512

OPEN NOW - Closes at 7:00pm

I was inspired by the cute dog in the window to go in. We recently inherited an awesome winter coat from a neighbor for my 6 year old, but the zipper was funky. So I thought, hey! Cute dog, seemingly nice lady, I'll give them my business. New zipper and dry cleaning for the coat, $25.00.



We pick it up last Wednesday, and he wears it with glee. It pops open from the bottom once, but I figure Meh, 6-year-old zipping skills. Then it pops open again. And then his kindergarten teacher asks us not to let him wear the coat because it won't stay closed.



So I bring it back today, a mere one week later, expecting a "woah, I'm so sorry, let me fix that for you." But no. Instead, she gets mad at ME, saying that I'm wrong, it's a good zipper, see, it closes! And then she calls the cops who sit outside on me! I was friendly, polite and understanding especially because I had my children with me. The cops sided with me, but after she still refused to help, with a firm "no!" The officer told me to hire a lawyer and then leave. I am so humiliated! My eyes welled up with tears, and as I exited, I said "it's not fair." And then to the cop, "it's bad business." He asked me to leave, and said it was a civil matter now. I just am so humiliated and mad, and embarrassed!



All from a dry cleaner. It's a shame, and indeed, VERY bad business. You do not call the cops on a customer because you refuse to do right by them!