Serendipity Inc

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CLOSED NOW - Opens at 7:30am

I have known Sarah and the entire Serendipity family for over ten years. She one of the most conscientious people I have ever met. Her staff consistently go above and beyond the call of duty for the students and parents! My son attended Serendipity and is now a student at Whitney Young! Although, she will never tell you, all of Sarah's children attend selective enrollment schools too. If you want your children to receive an above average curriculum, from warm, educated teachers, I would strongly recommend Serendipity Family Center.

I'm glad we choose Serendipity too!
Everyday, my husband and I pass a plethora of other preschools, but Serendipity is well worth it! We looked for months for a school that combined learning with fun. Serendipity was highly recommended by a family friend. Our son cries everyday when it's time for him to go home. What a blessing! Keep up the good work Sarah Royster and the entire Serendipity Family Center.

my children has being a student of serendipity for over 4 years and i have being enduring their unprofessional behavior just because their route was convince for me, until l was called from DCFC that a staff from the school called them that my daughter was sexually abused by his brother. who dose that, professionalism is zero. how can you give permission to anyone to speak to my children without my consent, after all the allegation and the testing procedure they find out it was all false allegation. please all parents should be careful were they drop their children. if we are trying our best to provide for the family, am sure we don't want our children to start having bad comment on their records either. so watch out parents.

Serendipity has been nothing but a blessing to me and my family! My daughter amazes people everywhere we go with her level of comprehension. The program is centrally focused on excelling going above and beyond what is expected. The staff is friendly and the place is spotless! I had such a hard time finding a place that I felt comfortable leaving my daughter and God led us to Serendipity. Thank you to the entire staff!

We pass up at least seven other daycares, through three neighborhoods, to bring our son to Serendipity Family Center everyday. It is worth the time and effort because of the service that we receive.

Our son is well-cared for, loved, and respected by every member of the staff. He has been in Serendipity's care since he was four months old, and before he turned two he could recite the alphabet and count to twenty in both English and Spanish. Everyday he sings us a new song or tells us a new story that he learned in school that day.

We are pleased that a warm, friendly face greets us at the door each morning when we drop him off. He is so excited, too, that he runs up to the door to get inside to the fun.

As first-time parents we were especially mindful about who we chose to be our childcare providers. The Serendipity Family Center has been the best choice we ever could have made.

Noble1 I'm confused after reading your review. If your child was having health issues the day before, why would you as a caring parent leave your child with anyone. Isn't it your responsibility as a loving mother to at least stay home with your child the following day after his episodes to make sure his health issues were under control? I don't know what kind of conversation you and the owner had, but if I was her, I would have not received your child the following day if I had known your baby had a health scare the day before. I would have asked you to take your baby with you and bring him back after the 2nd day of him having no health episode.

My child attends this school and I feel that this school Wonderful learning environment for the children and a great asset to the community.

Hopefully, you found your child a place to go.

My child started daycare at Serendipity when he was 3 months old. I thought this was a great place as well as a great location. The facility was clean, the owner seemed friendly and excited about caring for children. It didn't take long for me to realize that she had no idea what she was doing. She was completely unorganized and often unprofessional. Also, the daycare center is closed for roughly 21 days out of the year which is ridiculous.



The last straw was when the owner complained about my son crying after I took him off of his pacifier. She emailed me on a Sunday at 8:30 p.m. (likely to avoid a face to face conversation that could have easily taken place Monday morning) and asked that I give him the pacifier back to him because he cried a lot and his other 3 classmates missed their naps for the day. I responded and stated that he was not sleeping at night because he's constantly looking for his pacifier when it falls out and since I took it away from him he's sleeping better. I stated that I would rather not give him the pacifier back and if it continued to be a problem would could readdress at the end of the week. (FYI: I took the pacifier from him on Thursday night and he supposedly cried all day Friday. My initial thought was her email was a bit premature as it had only been one day.)



The next day, I saw the owner and she did not speak to me. Later on that day, I called to check on my son (as he was having some health issues the previous day) and she answered. I asked how he was doing and she said "he is HORRIBLE, he won't stop crying. When are you coming to get him? You should have kept him home today?" Amongst other ridiculous statements. My initial concern was if he was not feeling well why didn't she call? She said "they told me to call you but I said she's gone now so let her go ahead on." He was having breathing issues (which she was aware of). That is not something to play around with. He has been sick before and they called immediately. After some additional passive aggressive behavior on her part, I finally asked if she had some sort of problem. Her exact words "I didn't like the email you sent me," in a very inappropriate tone. She stated that she never had a parent tell her no. She then went off on a rant and we had a shouting match which included me telling her how to conduct business and be professional. Completely inappropriate....she slammed the phone down and told me to hold on in mid sentence and came back to the phone SIX minutes later. I told her I was on my way and she said ok. But when I got there, she was gone.



I could not believe the lack of professionalism as well as the personal attacks made by her. I immediately lost all trust in her ability to care for my son. All because I asked her to give it a week and see what happens before jumping the gun. At the end of the day, this is my child and I make the decisions, not the childcare provider. Needless to say, my son never returned.

In my search for a good daycare center for my baby 18months, I thought I had found a good place at Serendipity. The facility was newer, clean and the owner was very friendly. This place passed all the "questions to ask..." so I was confident that it was going to work.



Unfortunately, it didn't take me long to realize I needed to get out of this place. The staff acts friendly, however a few surprise checks and I noticed that they spoke to the children very harsh, even the babies. Kids were walking around in different areas of the facility with dirty mouths and hands from eating and noone seemed to want to clean them up. In one instance I noticed that the caregiver was really busy and overwhelmed so I asked if I could get a wet towel to help clean one of the baby's faces. When I opened the faucet, little bugs like fruit flies flew out from the sink. YUCK! The owner apologized and said that they had never seen that before. From the look I received from some of the other staff members I doubted it.



Additionally, they stated that they have their lunches delivered but also during my unannounced visits I noticed a lady cooking and preparing meals in their kitchen. Children walk in and out of there and although she had gloves on, she was constantly coming out to get something or have the children go back to their "class" without changing gloves. So what was the point. No wonder my baby was always sick, runny nose, etc.



The owner is by far the worst, in my opinion. Constantly complaining that she is too busy to deal with everything. Always stating that it's so overwhelming and there's not much she can do (when asked to fulfill a request of "how is my baby doing?"). I didn't get it. What happened to the place I initially loved so much!



It's too bad. The place has so much potential but the owner just doesn't have a clue of what to do or how to work with children.



Sincerely,

Disappointed